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Apprentice Sales Executive Cleansing Service Group Ltd

Cleansing Service Group is an independently owned waste management company with a varied customer base, including both domestic and industrial. An opportunity for a young, enthusiastic individual has opened to join our domestic sales team at our head office.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022

Apprenticeship summary

  • Weekly wage

    £246.80

  • Working week

    Monday to Friday, shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    14 months

  • Possible start date

    04 Nov 2022

  • Date posted

    09 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001847960

  • Positions

    1 available

You will be enrolled onto a Customer Service Practitioner Level 2 course, to learn how to provide a high-quality service to customers within the workplace, digitally, or in-person and everything a customer service role entails.

It is a 14 months to 2-year course depending on experience.

The course providers offer online tutor led sessions, blended learning with both online and face-to-face sessions and support and require an End Point Assessment to demonstrate the required knowledge, skills and behaviours have been learnt.

Purpose of the role:

  • To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy
  • To take responsibility of a data set of lapsed customers to win back and promote additional services
  • To grow and develop new customer base in areas of low penetration
  • To ensure the highest levels of customer satisfaction are maintained
  • To develop and maintain existing customer base into new areas
  • To complete the apprenticeship training programme with Learning Skills Partnership
  • To comply with Group H&S policies and behaviours

Requirements and prospects

Desired skills

  • Computer literate with good MS Office skills
  • Excellent written, spoken communication and numeracy skills
  • Good organisational skills for general administration

Personal qualities

  • An efficient and organised approach to your workload
  • The ability to adapt and change priorities according to immediate business needs
  • A team player

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English are desirable although not essential.

Future prospects

On completion of the course, you will be able to join the Institute of Customer Service as an individual member at a professional level. You will also be eligible for a salary review.

Things to consider

Benefits of a CSG Telesales Executive:

  • Eligible for Company annual bonus scheme
  • Aviva pension scheme
  • Healthcare Cash Plan which covers you for a variety of treatments, as well as, offering exclusive offers/vouchers e.g., restaurant vouchers, and cashback deals
  • Further development opportunities paid for by the Company
  • Christmas ball

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its work places.

If you think that you’re the person for this role, apply today!


About the employer

Cleansing Service Group is a leading and award-winning force within the waste management sector. As waste solution specialists, CSG offers a complete variety of services ranging from collection to the final disposal of countless waste streams. The Groups' head office is based near Fareham, Hampshire and operates from 28 sites stretching from Cornwall to Kent and up to Manchester and Middlesbrough in the north with drivers and operatives working throughout the UK.

The Company is steeped in heritage and has grown to become the second largest privately owned waste management company in the UK. The success of the organisation is demonstrated by its recent rating as the 60th most profitable company in the Sunday Times Profit-Track 100 table for the UK’s 100 private firms with the fastest growing profits. Also, the Chartered Institute of Wastes Management has put CSG at 29th in its Fast 50 growth league table of the industry's top 50 fast movers, as well as listing the company in its Top 20 largest waste companies by UK sales.

CSG is strongly motivated by the goal of diverting waste from landfill and recovering and recycling as much waste as possible from the initial parts of the original waste stream. The Group attracts customers from many sectors including Government Agencies, major local authorities throughout the UK, utility companies, leading supermarket groups and multi-national forecourt chains.

Employer

Cleansing Service Group Ltd

Address

25 Barnes Wallis Road

FAREHAM

PO15 5TT

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Holly Parkinson 07432840539 holly.parkinson@learningskillspartnership.com

Level 2 Customer Service Practitioner apprenticeship standard.

This apprenticeship is delivered through work-based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022