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IT Digital Support Technician Apprentice CLEAR THINKING IT LIMITED

This is an ideal position for a proactive self-learner looking for an IT company that will actively support their Apprenticeship training. The right candidate will join a Service Desk team that delivers IT Support to a high standard, always ready to go above and beyond for Clear Thinking’s valued customers.

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Closing date: 31 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Standard Hours: Monday to Friday 9am – 5.30pm. Starting at 8.30am and finishing 5pm on some days as part of a rota. Starting at 9.30am and finishing at 6pm on some days as part of a rota. Allocated 1x day per week to focus on college work.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Aug 2022

  • Date posted

    15 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

General Duties:

  • Attend internal and external training at college - 1 day a week college release
  • Complete and deliver internal and external training on time and to a high standard
  • Gain a clear understanding of the Clear Thinking customer base
  • Proactively answer the service desk phone within 3 rings
  • Create and log Service Desk tickets accurately and within Service Level Agreements (SLA’s)
  • Provide end-user, desktop IT support to diagnose and resolve technical issues
  • Build a positive working relationship with the business and customers
  • Apply logical trouble shooting within your technical ability
  • Support users on both hardware and software applications
  • Follow the escalation process for issues above your technical knowledge
  • Provide clear & accurate communication of information internally to the team and externally to customers
  • Expand your technical knowledge through self-advancing
  • Shadow senior team members to enhance technical knowledge
  • Report to Service Desk Manager and Company Directors

Requirements and prospects

Desired skills

  • Already the go-to person for fixing IT issues for friends & family
  • Genuine drive to deliver secure, compliant technical support
  • Logical thinker and trouble shooter with an excellent attention to detail & technical patterns
  • Ability to take ownership and responsibility of tasks
  • Excellent attention to detail with information gathering and data in putting
  • Excellent customer service excellence over the phone and in person
  • Proven record of excellent time management
  • Willing ness to learn and a strong ability to listen & follow instructions
  • A strong command of written and spoken English
  • Absolutely trustworthy with high standards of personal integrity and responsibility

Personal qualities

Bonus Experience:

  • Customer facing or call handling work experience
  • Independent technical/IT training or self-study

Desired qualifications

GCSE maths and English or equivalent.

Future prospects

Employment and progression opportunites.

Things to consider

Company Benefits:

  • Excellent career opportunities
  • Wellness promoting company: Office Gym, Cycle to work scheme and free eye tests
  • Recreational activities and team lunches

About the employer

Clear Thinking are a professional yet personable Managed Service Provider (MSP) supporting multiple organisations with secure, compliant technical solutions.




3 Radford Business Centre

Radford Crescent


CM12 0DP

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Training provider


Applications for this apprenticeship are being processed by Trainplus


Cory Short 01268 574 299

Core Components:

  • BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
  • BTEC Level 3 Diploma in ICT Systems and Principles
  • Digital Support Technician Personal Attributes and Behaviours

Subject to prior attainment:

  • Functional Skills maths Level 2
  • Functional Skills English Level 2
  • Functional Skills ICT Level 2


  • EPA Preparation

Apprenticeship standard

Digital support technician

Level 3 (A level)

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