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Customer Service Apprentice Colchester Electrical Wholesalers Ltd

Colchester Electrical Wholesale Ltd are looking to welcome and new, enthusiastic Customer Service Apprentice to their team. Working in the showroom and dealing with customer needs, with training on the job and working towards a Level 2 qualification in Customer Service.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    40 hours per week Monday - Saturday with day off in week 8.00am start. One hour for lunch.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2022

  • Date posted

    23 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

This role will include but is not limited to the following:

  • Dealing with customer orders (picking/packing & checking)
  • Face to face interaction serving customers in the showroom
  • Dealing with tradesmen as well as the general public
  • Use of electronic point of sale equipment & cash handling

Requirements and prospects

Desired skills

  • Physically fit as some heavy lifting within warehouse & trade counter
  • Numerate & literate, smart appearance, good time keeping essential
  • Neat handwriting
  • Attention to deal
  • Ability to multitask

Personal qualities

  • Smart appearance as dealing with customers on a daily basis
  • Punctual with good timekeeping is essential
  • Friendly and approachable
  • Confident speaking with customers, both face to face and over the phone
  • Team player
  • Commitment to high performance, both in role and to complete the qualification

Desired qualifications

  • GCSE or equivalent Grade C/4 in English and maths is preferable, although not essential.  Functional Skills maths and English can be built into the qualification for the right candidate if required

Future prospects

Ongoing employment beyond successful completion of the qualification is available for the right candidate, based on performance.

Things to consider

  • Location of the role
  • 20% off the job training
  • 15 month program and a commitment to complete this
  • This is an apprenticeship standard, which means completion is subject to an End-Point Assessment (EPA).  This will include discussion, showcase and observation with a third party
  • All applications should come through via this website

About the employer

Colchester's Premier Lighting Showroom

Britain's oldest recorded town is home to one of East Anglia's major domestic lighting and decorative lighting showrooms - here you can find a source of light for any occasion, with over a thousand fittings including domestic lighting and decorative lighting on display. But that's only half of the story; we are also one of the area's largest independent electrical wholesalers supplying many of the local electricians with everything from cable and clips to decorative brass switches. Our Colchester based store is ideally located for all your lighting and electrical needs in Essex and Suffolk.


Colchester Electrical Wholesalers Ltd



East Street



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Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Nichola Webb 07985328312

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Personal Learning and Thinking Skills (PLTS)
  • End-Point Assessment (EPA)

Functional Skills English and maths, if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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