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Receptionist and Administration Apprentice Staunton Surgery

An fantastic opportunity has arisen at a caring and friendly practice at the Staunton Surgery Havant to become their Apprentice Administrator & receptionist. If you would like to gain a career within the NHS then this opportunity is for you!

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Closing date: 20 Dec 2022

Apprenticeship summary

  • Wage

    To be agreed upon appointment

  • Working week

    5 days a week. Shifts/times TBC

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    02 Jan 2023

  • Date posted

    17 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Maintaining and monitoring the practice appointments system
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing consulting rooms as required
  • Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
  • Keeping the reception area and leaflet dispensers tidy and free from obstructions and clutter

Requirements and prospects

Desired skills

  • Able to work independently or in a team
  • Good communication skills
  • Knowledge of IT
  • Professional telephone manner 
  • Confidentiality 
  • Proactive
  • Self organisation

Personal qualities

  • Keen desire to start a career in administration
  • Positive
  • People person
  • Confident
  • Approachable and caring
  • Ability to act professionally at all times

Desired qualifications

Good level of GCSEs (or equivalent) in English and maths.

Future prospects

Progression onto full-time employment and continuing apprenticeship progression onto Business Administration level 3.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Staunton Surgery is looking to undertake Business Administration Apprentice to join the Reception Team in this busy friendly Practice.

A great opportunity to get your career started within the NHS.


Staunton Surgery


Havant Health Centre Suite C

Civic Centre Road



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Training provider


Applications for this apprenticeship are being processed by HTP Training


Craig Teasdale 07786654184

  • Level 2 Customer service practitioner Apprenticeship Standard, supported by a dedicated mentor (usually a supervisor or team leader) and a HTP training consultant
  • Functional skills in maths, English and ICT (if required)
  • In-house training, including observing, shadowing and supportive coaching
  • Full induction including; all aspects of health and safety, Employee Rights and Responsibilities (ERR), confidentiality and working practices

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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