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Ford Customer Service Advisor Apprenticeship Trowbridge Ford

Working in an approved office environment, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. They will also be working the reception desk so good IT knowledge is required.

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Closing date: 01 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am - 5pm.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    02 Oct 2022

  • Date posted

    12 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001846076

  • Positions

    1 available

Duties will include: 

  • An apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations
  • Apprentices will deal with customers both face to face and by telephone to process and solve customer service complaints
  • Look to promote continuous improvement in customer service

Requirements and prospects

Desired skills

  • Full training will be provided, no skills required

Personal qualities

  • Hard working, ambitions and eager and a keen interest in the motor industry

Desired qualifications

  • Minimum of 2 GCSEs or equivalent (A-C/7-4 in maths + English particularly)

Future prospects

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


About the employer

Established in 1963, Islington Motor Group offers Sales, Service & Parts for Ford, Citroen and Suzuki as well as being a Peugeot Authorised Service & Parts dealer. Our fully automated MOT facility can accommodate classes 5 & 7 with factory trained technicians using the latest diagnostic equipment for most makes and models.

The company serves customers in Trowbridge, Bath, Chippenham, Melksham, Devizes, Bradford on Avon, Westbury, Frome, Warminster and the surrounding areas from their state of the art premises at Trowbridge Motor Park, Canal Road, BA14 8RL, just 25 minutes from junction 17 of the M4.

Employer

Trowbridge Ford

Address

Canal Road Industrial Estate

Trowbridge

BA14 8RL

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Sean Hogan 01923 216 165 sean.hogan@skillnet.org.uk

Customer Service Practitoner standard. 

Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised Level 2 Standard qualification
  • Functional Skills in Maths and English (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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