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Business Administration Apprentice Cold Control Services Limited

Are you looking to build a long-term career in Business? Then look no further! Start your career today with a level 3 apprenticeship in a professional office, with a friendly and supportive team! You will be gaining valuable workplace experience.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday. Either 8.30am until 5pm or 9am until 5.30pm, with a half hour lunch break.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2022

  • Date posted

    09 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Manage and allocate Service engineering resources for incidents working to contractual response.
  • Proactively schedule resources for breakdown call’s, preventative maintenance visits and other works.
  • Provide full and regular updates to customers with regards to the allocation of work to an engineer and ETA to site as well as general updates on the progression of their issue.
  • Answer calls from engineers to the control team and handle accordingly.
  • Answer customer service calls.
  • Ensure engineers are kept fully informed of their allocated works and any changes.
  • Monitor progress of engineers on site and review workloads.
  • Respond to all emails in a timely fashion whether internal or external
  • Assist management when required

Requirements and prospects

Desired skills

  • Confidence on the telephone is required.
  • We use a lot of Microsoft office and touch typing would be a huge advantage.
  • Organisational skills

Personal qualities

  • Must be punctual and reliable
  • Each staff member at CCL loves working there and is proud to be a part of the team – we are looking for someone to fit into that mould.
  • Friendly and confident
  • Eager to learn and enthusiastic

Desired qualifications

9-4/A*-C in maths and English (GCSE (A*-C/9-4 or equivalent)

Future prospects

Cold Control are huge supporters of the apprenticeship scheme and they're building for the future. There is availability for progression following the successful completion of the apprenticeship to continue your career!

Things to consider

Dogs! We have a few that come into the office – before Covid, sometimes there were even 5 coming regularly.

About the employer

Founded in 1989, Cold Control is a specialist award-winning air conditioning and refrigeration company, offering a complete range of services including: design, installation, after sales service, repair and maintenance.


Cold Control Services Limited


Lyeway Farm



SO24 0DD

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Training provider


Applications for this apprenticeship are being processed by Boom Training Ltd


Lilly Spake 02380004210

Level 3 Business Administrator Standard, which includes:

  • Modules covering Skills, Knowledge, and Behaviours in Business
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (online)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in Maths & English if required
  • Business Administrator Certificate from IfATE and City & Guilds

Apprenticeship standard

Business administrator

Level 3 (A level)

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