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Business Administration Apprenticeship Pentagon Assurance Limited

You will be responsible for providing the necessary support as well as carrying out operational duties. The role represents the entire range of company services, be organised and detail oriented, working with teams, and ensuring customers needs and expectations are met. filing important documents and communicating relevant information.

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Closing date: 28 Oct 2022

Apprenticeship summary

  • Wage

    To be agreed upon appointment

  • Working week

    Monday - Friday 9.30am - 4.00pm with college release day each week

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    31 Oct 2022

  • Date posted

    06 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • To be fully conversant in all aspects of the internal procedures
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Maintain comprehensive project documentation
  • Liaise with clients where required
  • Act as a point of contact and communicate adequately to all participants
  • Support planning and coordination of a program and its activities
  • Ensure implementation of policies and practices
  • Manage communications through the business
  • Help build positive relations within the team and external parties
  • Ensure technology is used correctly for all operations
  • Prepare paperwork aligned to job specific tasks
  • Keep updated records and create reports
  • Support growth and program development
  • Filing important documents and communicating relevant information
  • Responding to complaints from customers and give after-sales support when requested
  • Store and sort  data in electronic form and present reports
  • Handle the processing of all orders with accuracy and timeliness
  • Assist in the preparation and organising of meetings or events
  • Maintains high customer satisfaction ratings that meet company standards
  • Completes required training and development objectives within the assigned time frame
  • Enlists the support of other departments and management resources as needed

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Able to work independently and as part of a wider team
  • Working knowledge of MS office and Teams
  • Data input
  • Good communication skills
  • High level of attention to detail and accuracy
  • Ability to work to strict deadlines

Personal qualities

  • A quick learner
  • Friendly and personable
  • Eager to learn
  • Reliable

Desired qualifications

  • Maths and English grade 4/C or above

Future prospects

  • Full time role on completion of the apprenticeship and satisfactory reviews

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

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About the employer

Based in the North East of England, we are committed to assisting businesses in their plans for growth, development and safety.

For businesses looking to grow and develop, we pride ourselves on our personal and tailor - made approach to supporting them through the ISO processes up to and beyond their successful audit.

Working closely with our customers we ensure they are compliance in all matters health and safety and all legal statutory requirements are met.

​We are proud of our personal approach and are happy to offer help and guidance where needed, we work with businesses to understand their unique needs enabling us to tailor programmes specifically for them - our services and support add genuine value making our clients and their organisations stronger, safer and resilient.


Pentagon Assurance Limited


Walker Road



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Additional location information

successful applicant will be based in hoults yard in walker NE6 2HL


Training provider


Applications for this apprenticeship are being processed by Tyne Metropolitan College


Anthony Kelly 07747 461209

Business Administrator Level 3 Apprenticeship Standard:

  • One to one with tutor and college sesions (day release)
  • In -house mentor with employer, completing 20% each week as personal training time
  • End Point Assesment

Apprenticeship standard

Business administrator

Level 3 (A level)

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