Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Export Customer Service Apprentice Vanguard Logistics Services Limited

A fantastic opportunity to join the team at Vanguard Logistics. You will learn all areas of the export process.

Sign in to apply

Closing date: 30 Dec 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday: 9.00am - 5.30pm.

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    01 Jan 2023

  • Date posted

    06 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Apprentices will be trained in handling following list of duties:

  • Chasing clients for shipping instructions
  • Liaising with clients for delivery details on exports to USA
  • Associating consignments to container master with customs
  • Arranging export Customs Clearance
  • Advising clients of Vessel Rolls
  • Obtaining Sailing schedules and updating sailing schedules
  • Learning to handle bookings
  • Arranging transport and collections
  • General shipping duties including liaising with overseas offices and agents

Requirements and prospects

Desired skills

  • Good communication (telephone / face to face / email)
  • Computer literate – Microsoft Office

Personal qualities

  • Outgoing and confident personality with a flexible attitude to an often demanding role
  • Excellent attention to detail and able to prioritise workload
  • Strong team player with high levels of concentration

Desired qualifications

  • English & maths - C/4 grades or equivalent preferred

Future prospects

  • Potential to secure a full time permanent position at the end of the apprenticeship

Things to consider

  • Situated on the edge of Maldon town centre with a reasonable local bus service

The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £6.45 an hour for 18-20 year olds and £7.70 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Vanguard Logistics Services are an import / export business, based in Maldon, Essex. They facilitate a network of transportation solutions to the freight forwarding industry including ocean, air and land transport consolidation along with a range of ancillary services covering warehousing, logistics, inventory management, information and consultation services.


Vanguard Logistics Services Limited


Station House

Station Road



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by The LightBulb Limited


Andrea Gregory 07764 969337

  • TheLightBulb will deliver the Level 2 Customer Service Practitioner Standard
  • You will need to attend 4 workshops remotely via Zoom
  • You will complete Functional Skills in maths and English if required
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.