IT Project Support Apprentice Retail Technology Services Ltd

RST have an IT Project Support Apprentice role available for someone looking to start their career in Administration and learn new skills, knowledge and behaviours each day.

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Closing date: 28 Mar 2023

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 9am - 5pm

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    04 Apr 2023

  • Date posted

    07 Apr 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Site Kit Building

  • Building, Configuring, and Testing of multiple hardware items. (Router, Switches, etc)
  • Configuring and Testing of software (VOIP Phone System, WIFI portal, etc)
  • Packing and Labelling of equipment ready for delivery.
  • Completing kit build check sheets & Stock requests.

Site Sign Off’s

  • Talking to Field Engineers to complete site sign off (checks) ensuring site can function as expected once site activity has been completed.
  • Raise an issue directly to the Project Manager.
  • Equipment testing and pre-staging.
  • Testing equipment returned from customers following a testing plan and returning to stock.
  • Pre-staging IT equipment to update firmware and get equipment ready for customers following a step-by-step pre-staging plan.

Office Duties

  • Ensuring the built room is kept tidy.
  • Re-ordering stocks items such as cardboard, cables and filters, etc.
  • Assisting your team/ managers with administrative duties if required.
  • General office duties.

Requirements and prospects

Desired skills

  • Good timekeeping.
  • Ability to work under pressure.
  • Able to prioritise workload.
  • Transport to the office as office-based location – 5 days a week.
  • Reasonable knowledge of Microsoft Office, Word, Outlook and Excel in particular.
  • High levels of accuracy, numeracy and a keen eye for detail.
  • High level of communication and interpersonal skills.
  • The ability to work to company standards.

Personal qualities

  • Reliable.
  • Well organised.
  • Self sufficient.

Desired qualifications

  • A minimum of Grade 4/C or above/equivalent in maths and English.

Future prospects

  • Potential for a full time position once the apprenticeship is complete and progression within the company

About the employer

Established in 2001, RTS was born as Retail Technology Services – an organisation formed to help hospitality customers manage complex multi-site networks and manage multiple applications. In the time since then we have grown into a full-service managed service provider, servicing customers in markets as diverse as central and local government, justice, a wide range of commercial sectors and charity organisations. Employing 35 people and working with 900 customers across the UK.


Retail Technology Services Ltd


The Lakes



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Training provider


Applications for this apprenticeship are being processed by Northampton College


Isobel McColgan 01604 734138

Employer to provide:

  • Full in-house and ongoing support and training.

College to provide: 

  • Business Administration Level 3 Apprenticeship Standard.
  • Functional Skills (if applicable)

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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