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Technical IT Apprentice BUSINESS GUYS I.T. LIMITED

This is a fantastic opportunity for someone who is looking to start a career in technical IT! If you have some basic technical IT knowledge along with some customer service experience we're waiting to hear from you!

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Closing date: 02 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday – Friday 9.00am – 5.00pm, out of hours work and occasional weekend work is part of the role.

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    03 Oct 2022

  • Date posted

    04 Apr 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001841366

  • Positions

    1 available

This is a great opportunity for someone who has some technical IT knowledge along with great customer service skills and is passionate about starting a career in technical IT.

Duties will include:

  • Handling support calls and support tickets in an efficient and confident manner, being thoughtful of the issues and always having the client as their top priority
  • Management and configuration of Microsoft 365, Google Workspace, Dropbox, NAS, Windows Servers
  • Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc)
  • Setting up devices with computers and necessary peripheral devices (routers, printers etc)
  • Networking knowledge, firewalls, routers, patch panels, switches, network cabling
  • Providing orientation and guidance to users on how to operate new software and computer equipment
  • Organising and scheduling upgrades and maintenance without deterring others from completing their work
  • Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc)
  • Identifying computer or network equipment shortages and reporting back to the CEO

Training will be provided.


Requirements and prospects

Desired skills

  • An excellent telephone and in person manner is critical
  • Good teamworking skills
  • Able to manage your own workload
  • Analytical skills
  • Excellent customer service skills
  • Ability to work effectively as part of a team
  • Flexible and enthusiastic with a ‘can do’ approach
  • Willingness and desire to take responsibility and use your own initiative

Personal qualities

  • Ability to be focused and persevere when presented with difficult problems.
  • Genuine interest in technology: hardware, software or networking
  • Willingness to learn
  • Good work ethic, always working to the best of your ability
  • Open to change and new ideas
  • Commitment to your own professional development

Desired qualifications

GCSE grade C/4 or above in maths and English or equivalent

Future prospects

For the right individual, the chance to remain and grow with the team.

Things to consider

Out of hours work and occasional weekend work is part of the role.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). 
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

We are an outsourced IT Solutions company so at our core we manage all aspects of our clients IT, from  faults, queries, issues, networking, custom software, data backup to printers / mobile devices etc.

 

Employer

BUSINESS GUYS I.T. LIMITED

Address

Unit 8, Brindley Court

Dalewood Road, Lymedale Business Park

NEWCASTLE

ST5 9QA

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Training

Training provider

TRAINING SYNERGY LIMITED

Applications for this apprenticeship are being processed by Training Synergy Limited

Contact

Helen Oakes 01270 500102 helen.oakes@escalla.co.uk

Level 3 Information Communications Technician, including:

  • approaches to back up and storage solutions
  • basic elements of technical documentation and its interpretation
  • principles of root cause problem solving using fault diagnostics for troubleshooting
  • principles of basic network addressing for example binary
  •  key principles of security including access and encryption requirements
  • fundamental principles of operating systems, hardware system architectures and devices
  • principles of remote operation of devices including how to deploy and securely integrate mobile devices into a network
  • principles of OSI layers
  • principles of cloud and network architecture (including Wi-Fi)
  • principles of DNS / DHCP
  • principles of LANs and WANs
  • approaches to virtualisation of servers, applications, and networks
  • principles of API's and Web Services
  • principles of databases and migration
  • main factors affecting network performance including faults and error control
  • principles of digital test and diagnostic equipment usage
  • basic principles of VPN and Remote Access Security for example transmission technologies

Apprenticeship standard

Information communications technician

Level 3 (A level)


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