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Apprentice Retail Store Supervisor - Blacks - Cheltenham Blacks

We have an exciting opportunity for you to join our team as a Store Colleague Apprentice! Blacks are working closely with Qube Learning to source and recruit the perfect Apprentice to fit in to an already successful and established team. You will be part of the only UK Outdoor Retailer to offer good, better, and the best products a

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jul 2022

Apprenticeship summary

  • Weekly wage

    £262.40 - £356.40

  • Working week

    Shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    07 Aug 2022

  • Date posted

    25 Mar 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Blacks are working closely with Qube Learning to source and recruit the perfect apprentice to fit in to an already successful and established team.

Qube Learning are a national Training Provider who will support you throughout the duration of your apprenticeship, lasting a total of 15 months. As a Supervisor you will undertake a Retail Team Leader Level 3 qualification. You will be responsible for opening or closing the store therefore, we are looking for applicants with experience of following store security procedures.

You will be assigned a designated skills tutor, who will support you every step of the way throughout your apprenticeship. This is an excellent opportunity to join a well-established company and progress your career.

Role Overview:
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service:

  • Provide customers with excellent levels of Customer service
  • Deal with customer complaints and enquires, providing the best possible outcome
  • Ensure the personal appearance of sales staff is in line with company guidelines
  • Have an understanding of the Customer Service measuring programme


  • Ensure that targets are achieved and, where possible, exceeded
  • Monitor staff service levels in order to maximise store sales
  • Utilise in store devices, making sure that the customer is offered the whole product range
  • Use reports to assist you in product placement of key selling lines

Visual Merchandising:

  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques
  • Provide assistance with the maintenance of standards on the sales floor
  • Keep stock clean and presentable at all times
  • Retail Management experience would be advantageous
  • Excellent Time Management skills
  • Strong verbal and written communication skills
  • IT skills- Microsoft Outlook, Word and Excel

Training & Development:

  • Encourage personal progression throughout your store
  • Provide assistance with the induction and training of new starters
  • Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments

Requirements and prospects

Desired skills

  • Clear, confident communicator with excellent verbal, listening and written communication skills
  • Excellent team worker
  • Time Management
  • Attentive and keen eye for detail
  • Excellent problem solver
  • Basic IT skills would be preferred
  • Ability to read customer cues

Personal qualities

  • Relevant experience of retail or similar service focused role
  • Ability to demonstrate you have worked in a team effectively
  • Experience of working in a high performing team
  • Knowledge of outdoor products is an advantage but not essential
  • Experience of effectively prioritising workload to achieve goals and objectives.
  • A passion for customer service and a proven record of delivering excellence in this area
  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience
  • Ability to demonstrate that you have a hands-on approach
  • You can show you are capable of approaching customers confidently and provide recommendations


  • Be accountable, responsible, and committed to the role
  • A positive role model who champions Blacks' values
  • Adaptable individual who can think outside the box
  • Show resiliency and have the tenacity to bounce back
  • Show a willingness to learn and go the extra mile

Desired qualifications

GCSE Grade C/4 or above in maths and English (or equivalent qualification)

Future prospects

To become a permanent member of the Go Outdoors team and continue your development within the company.

About the employer

Blacks is a long-established retailer of specialist Outdoor apparel, footwear and equipment. Blacks primarily stock more technical products from premium brands such as Berghaus and The North Face helping Outdoor participants, from weekend family users to more avid explorers, reach their goals, no matter how high. ​




Unit 1/2




GL50 1LN

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Training provider

Qube Learning

Applications for this apprenticeship are being processed by Qube Qualifications And Development Limited



Retail team leader level 3 qualification including Functional Skills in Maths and English if required

Apprenticeship standard

Retail team leader

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jul 2022