Customer Service Advisor Apprenticeship Bolton Motor Park Abarth - Fiat & Mazda
This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long-term career with an ambitious automotive brand. This is a fantastic opportunity for the right candidate.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Aug 2022
Apprenticeship summary
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Weekly wage
£192.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 8:30 am – 5:30 pm, however each of our dealers will have different requirements. Shifts to be confirmed.
Total hours per week: 40.00
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Expected duration
12 months
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Possible start date
22 Aug 2022
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Date posted
25 Mar 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001838476
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Positions
1 available
The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Service Advisor. But what does a Vehicle Service Advisor actually do?
The Vehicle Service Advisor role varies slightly by the employer, based upon the specific needs to the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.
A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
Other duties may include:
- Advising customers on how to solve a problem with their vehicle
- Taking orders from customers both face to face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices for parts sold
- Liaising with other members of staff
- Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work
Requirements and prospects
Desired skills
- Excellent communication & listening skills
- Problem solver and have attention to detail
- Practical
- Be very safety conscious
- Be patient & well organised
- Comfortable with the use of up to date information technology
- The ability to work as part of a team, supporting a number of colleagues
Personal qualities
- Willingness to learn
- Team working/working with others
- Motivation for the role/automotive and engineering interest
- Personal responsibility and career ownership
- Problem solving
Desired qualifications
GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted.
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key skills Level 2
- NVQ's
- Functional skills Level 2
Future prospects
There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that's recognised across the Motor Industry.
This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.
Things to consider
We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.
More information about the minimum wage for apprentices can be found on the Government website at:
https://www.gov.uk/national-minimum-wage-rates
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
About the employer
About Cambria Automobiles
Cambria Automobiles is one of the UK's fastest-growing motor dealer groups in the UK. Cambria was established in 2006 with a plan to create a top ten UK dealership group through the acquisition of attractive stand-alone car dealers or dealership groups, and build on these opportunities through organic investment and development from the Group's own resources.
Recent news includes the addition of Bentley, Lamborghini, McLaren and Rolls-Royce in Scotland to our portfolio and the relocation of our Aston Martin, Jaguar and Land Rover businesses to Hatfield from Welwyn in a new state-of-the-art facility. With the addition of our new luxury marques, we now comprise of 27 locations, representing 44 franchises and 18 brands, in a balanced portfolio spanning the high luxury, premium and volume segments.
The Group operates dealerships across England with a geographical spread from Scotland and the North West through the Midlands, down to Kent in the South East and across as far as Swindon in the South West, trading under local brand names, including, Dees, Doves, Grange, Invicta Motors, Motorparks and Pure Triumph.
Cambria's brand portfolio currently comprises Abarth, Alfa Romeo, Aston Martin, Bentley, Citroen, Ford, Fiat, INEOS, Jaguar, Jeep, Lamborghini, Land Rover, Mazda, McLaren, Peugeot, Rolls-Royce, Suzuki, Vauxhall and Triumph.
Employer
Bolton Motor Park Abarth - Fiat & Mazda
https://www.cambriaautomobiles.co.uk/
Address
336
Manchester Road
Bolton
BL3 2RY
Training
Training provider
CALEX UK LTD
Applications for this apprenticeship are being processed by Calex UK Ltd
Contact
Calex UK Recruitment recruitment.calexuk@gmail.com
Level 2 Customer service practitioner:
- Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
- The programme typically lasts for 18 months and you'll achieve a nationally recognised qualification - Customer Service Practitioner. We will support you to gain your functional skills, if you require them in maths and English
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and e-Learning modules
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Aug 2022