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Customer Service Assistant Apprentice Quality Eradication Services Today Ltd

At Qest, we owe our success to our people and processes. A customer service assistant is the supportive force behind both. The person will be a problem solver with excellent communication skills and impeccable attention to detail. The person will have the ability to multitask, manage and meet changing deadlines is essential to the position.

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Closing date: 13 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8am – 4pm with a 30 minute lunch

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    20 Jul 2022

  • Date posted

    25 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001838297

  • Positions

    1 available

  • To assist the smooth running of the office
  • Answering the telephone & responding to all internal and external correspondence
  • Calling clients to arrange appointments
  • Day to day administration tasks such as emails
  • Booking clients through our Joblogic system
  • Inputting diary entries

Requirements and prospects

Desired skills

  • Must have a good telephone manner
  • Ability to record key information from calls
  • Communication skills
  • Interpersonal and organisation skills are imperative
  • Must have an adaptable approach

Personal qualities

  • Must be driven
  • Ability to use plenty of initiative
  • Enthusiastic
  • Positive and keep morale high
  • Reliable and punctual with the ability to work individually and as part of a team.

Desired qualifications

4/C or above in Maths and English (Or Level 1 Functional Skills) plus a good level of IT skills.

Future prospects

Potential full time job upon completion of the apprenticeship.

Things to consider

The business is based in Cutler Heights in Bradford so please consider travel before applying.


About the employer

Quality Eradication Services Today (QEST Ltd) launched in Yorkshire in 2010. We provide health and energy services including mould eradication, thermal insulation and biocidal fogging.

QEST have an elite team of professional and experienced staff which are fully qualified to deliver a high-quality service to local housing authorities, housing associations, education and a wide variety of other clients.

The business continues to grow rapidly, securing new contracts through its commitment to our clients, customer service to their tenants and responsiveness.

Employer

Quality Eradication Services Today Ltd

Address

Sheibarg Industrial Estate Unit 4

Cutler Heights Lane

Bradford

BD4 9HZ

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Training

Training provider

Luminate Education Group

Applications for this apprenticeship are being processed by Leeds City College

Contact

Saffron Khan 01535 685118 saffron.khan@keighleycollege.ac.uk

Mode of delivery: Training, observations and assessments carried out in the workplace. An assessor will visit the place of work every 6-8 weeks.

Customer Service Practitioner Apprenticeship Standard at Level 2

Technical Competencies

  • Support and engage with different parts of the organisation 
  • Interacting with internal or external customers 
  • Supporting functional areas 
  • Working across teams
  • Resolving issues as requested 

Personal and People Development 

  • Working on your own as well as part of a team, seeking help and guidance when you are not sure

Health, Safety and Security 

  • Maintain a safe and healthy working environment
  • Adhering to legislations appropriate to the industry    

Equality and Diversity

  • Follow the principles of equality, diversity and inclusion

Functional Skills Qualification

Level 1 Functional Skills in English 

Level 1 Functional Skills in Maths

 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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