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Reception duties including answering the telephone, dealing with appointment requests and registration of new patients.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, times to be confirmed

    Total hours per week: 34.00

  • Expected duration

    21 months

  • Possible start date

    09 Jan 2023

  • Date posted

    24 Mar 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Practice Manager / Assistant Practice Manager, dependent on current and evolving practice workload and staffing levels:

  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Dealing with urgent visits (999) and/or requests for home visits and printing of patient summaries.
  • Process appointment requests for today and future appointments from patients by telephone and in person.
  • Processing and distributing incoming (and outgoing) mail.
  • Taking messages and passing on information.
  • Filing and retrieving paperwork.
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. 
  • Printing of blood forms.
  • Ensuring all day to day tasks are completed on time.
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
  • Registrations of new patients – computer data entry and medical records.
  • Process patients change of address – computer data and medical records (have knowledge of practice area.
  • Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols.
  • To have a thorough knowledge of all relevant practice procedures.

The business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Requirements and prospects

Desired skills

Good IT Skills.

Personal qualities

Friendly and reliable.

Desired qualifications

GCSE or equivalent Grade 4/C in Maths and English.

Future prospects

Depending on performance during apprenticeship.

Things to consider

Depending on performance during apprenticeship.

Training on correct use of PPE, dealing with waste, confidentiality and data protection.
Training on EMIS/Docman.

Things to consider
Please note: County Training will likely be in contact with you by phone and by email with updates about this vacancy. Please check your voicemail and inbox often for updates.

The National Minimum Wage for Apprentices is £4.81 per hour as of 1st of April 2022. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The Apprenticeship National Minimum Wage is updated every April (ANMW):

About the employer

We are a GP practice in Bayston Hill nr Shrewsbury. We have 6600 patients. We also have a branch surgery with a dispensary at Dorrington. We have 4 GP partners and 2 salaried GP’s. We are a training practice so always have registrars and Medical students training at the practice.


The Beeches Medical Practice



Beeches Road



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Training provider


Applications for this apprenticeship are being processed by County Training


COUNTY TRAINING 0345 678 9023

Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • Knowledge, Skills and Behaviours
  • End Point Assessment (EPA)

Work place assessment with one of County Training’s highly experienced workplace Assessors, including as an example, completion of assignments, project, and observation of workplace activities.

There may also be a requirement to attend formal teaching sessions to enhance knowledge or work towards completion of functional skills (if required).

There is also a requirement for you to keep an off the job log which is an important part of your Apprenticeship Programme.

Employer Rights and Responsibilities.

Personal Learning and Thinking.

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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