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Customer Service Apprentice Proofings Coated Textiles Ltd

This is a fantastic opportunity to join this dynamic company based in Rochdale. Working in a friendly office environment with an excellent chance of progression.

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Closing date: 16 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday, 8.30am – 4.30pm 30 mins lunch break

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    20 Jul 2022

  • Date posted

    22 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Answering the telephone and dealing with enquiries
  • Photocopying and scanning documents
  • Sorting and opening post and recording incoming and outgoing mail
  • Maintaining records, filing systems and computer files
  • Typing, amending and formatting letters, reports and spreadsheets
  • Assisting the Admin team as necessary
  • Data Entry onto sage

Requirements and prospects

Desired skills

  • Have a professional manner
  • Excellent communication skills
  • Experienced in the use of Microsoft word and Excel
  • Be able to work alone and as part of a team
  • Attention to detail and accuracy
  • Good organisational skills and flexible approach to work

Personal qualities

  • Must be able to work on your own initiative
  • Strong customer focus
  • Ability to prioritise your workload
  • Able to understand and follow through on clear instruction
  • Confident individual with a can-do attitude
  • Ability to work well in a team
  • Confidentiality as you will be dealing with sensitive information

Desired qualifications

GCSE in English and Maths Grade C/4 desirable but not relevant 

Future prospects

Progression offered to the correct candidate upon completion.

About the employer

The original company dates from the 1930s when it was founded in Middleton near Manchester and was subsequently moved to Littleborough in 1974. In 2017 it moved to its current location in Newhey.


Proofings Coated Textiles Ltd


Ogden Mill

Ogden Lane


OL16 3TQ

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Training provider


Applications for this apprenticeship are being processed by Rochdale Training Association


Nathan Finn 01706631417

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Level 2 NVQ in Customer Service
  • Level 2 Technical Certificate
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Pastoral Care Courses such as Safeguarding and Equality and Diversity
  • Off the job training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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