Digital Support Technician Apprentice Nerds2u
Nerds2U are recruiting a Digital Support Technician to join their team in Huddersfield. Are you looking to work in IT? Start your career with a Digital Support Apprenticeship!
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 02 Jul 2022
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday - Wednesday, 10am - 5pm and Friday, 11am - 5pm
Total hours per week: 27.00
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Expected duration
15 months
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Possible start date
09 Jul 2022
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Date posted
22 Mar 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001836649
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Positions
1 available
We have an exciting opportunity for a Digital Support Technician Apprentice to join our team based in our offices in Huddersfield.
Nerds2u Sends On-site Engineer to clients, your role is to provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning.
Duties will include (but are not limited to):
- Ensure calls/text/emails are responded to within a timely manner and manage customer's expectations
- Ensuring Engineers timely arrival and performing customer service on there behalf where possible
- Upselling services
- Issue escalation (dealing with customer complaints)
- Update & manage Appointment booking and Part Orders
- Social Media Posting and responding
- 1st-Line Technical Support
- Undertake continuous improvement and small-scale projects
- Posting Items daily
Requirements and prospects
Desired skills
- Good experience and understanding of technical devices
- Good googling skills
- Strong command of English language (spoken & written)
- Good organising skills
- Good capacity for learning new skills and systems
Personal qualities
- Customer focused
- Trustworthy
- Resilient and positive mental attitude when dealing with difficult situations
- Strive for excellence
Desired qualifications
- A*-C (9-4) in GCSE maths and English or equivalent
Future prospects
- Potential progression opportunities within the area and throughout the company
Things to consider
Benefits
- Training
- Career development
- Progression opportunities within the area and throughout the company
About the employer
Nerds2u are the heroes of the digital age. We are expert software and hardware enthusiasts, who analyse and repair technical issues.
Employer
Nerds2u
Address
Spring Grove Mills
Colne Valley Business Park, Linthwaite
HUDDERSFIELD
HD7 5QG
Training
Training provider
LEARNING CURVE (JAA) LIMITED
Applications for this apprenticeship are being processed by Learning Curve
Contact
Adam Hutchinson 01388 433677 adam.hutchinson@learningcurvegroup.co.uk
- The successful applicant will complete and obtain a L3 Digital Support Technician qualification
Apprenticeship standard
Digital support technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 02 Jul 2022