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Digital Support Technician Apprentice Nerds2u

Nerds2U are recruiting a Digital Support Technician to join their team in Huddersfield. Are you looking to work in IT? Start your career with a Digital Support Apprenticeship!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jul 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday - Wednesday, 10am - 5pm and Friday, 11am - 5pm

    Total hours per week: 27.00

  • Expected duration

    15 months

  • Possible start date

    09 Jul 2022

  • Date posted

    22 Mar 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001836649

  • Positions

    1 available

We have an exciting opportunity for a Digital Support Technician Apprentice to join our team based in our offices in Huddersfield.

Nerds2u Sends On-site Engineer to clients, your role is to provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning.

Duties will include (but are not limited to):

  • Ensure calls/text/emails are responded to within a timely manner and manage customer's expectations
  • Ensuring Engineers timely arrival and performing customer service on there behalf where possible
  • Upselling services
  • Issue escalation (dealing with customer complaints)
  • Update & manage Appointment booking and Part Orders
  • Social Media Posting and responding
  • 1st-Line Technical Support
  • Undertake continuous improvement and small-scale projects
  • Posting Items daily

Requirements and prospects

Desired skills

  • Good experience and understanding of technical devices
  • Good googling skills
  • Strong command of English language (spoken & written)
  • Good organising skills 
  • Good capacity for learning new skills and systems

Personal qualities

  • Customer focused
  • Trustworthy
  • Resilient and positive mental attitude when dealing with difficult situations
  • Strive for excellence

Desired qualifications

  • A*-C (9-4) in GCSE maths and English or equivalent

Future prospects

  • Potential progression opportunities within the area and throughout the company

Things to consider

Benefits

  • Training
  • Career development
  • Progression opportunities within the area and throughout the company

About the employer

Nerds2u are the heroes of the digital age. We are expert software and hardware enthusiasts, who analyse and repair technical issues.

Employer

Nerds2u

Address

Spring Grove Mills

Colne Valley Business Park, Linthwaite

HUDDERSFIELD

HD7 5QG

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Training

Training provider

LEARNING CURVE (JAA) LIMITED

Applications for this apprenticeship are being processed by Learning Curve

Contact

Adam Hutchinson 01388 433677 adam.hutchinson@learningcurvegroup.co.uk

  • The successful applicant will complete and obtain a L3 Digital Support Technician qualification 

Apprenticeship standard

Digital support technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jul 2022