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Clinical Support Worker Apprentice Lister Hospital

JOB SUMMARY: The Clinical Support Worker Apprentice role is a vital and valued role within the nursing team. Based on a ward or unit setting, they work collaboratively and co-operatively with others to ensure that we deliver high-quality, compassionate care to patients and their families/carers.

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Closing date: 20 Aug 2022

Apprenticeship summary

  • Weekly wage

    £18,546.00 - £19,918.00

  • Working week

    Min 30 hours a week on a rota basis

    Total hours per week: 30.00

  • Expected duration

    52 weeks

  • Possible start date

    25 Aug 2022

  • Date posted

    23 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    100 available

Clinical Support Workers are required to undertake Care Certificate training, which are a nationally identified set of standards that health and social care workers should adhere to in their daily working life.

Clinical Support Workers are also required to undertake the Level 2 Apprenticeship in Clinical Healthcare Support, unless they have already obtained a recognised qualification or experience at a comparable level


  • Nurses, Midwives, Patients, Relatives, Carers, Matrons, Heads of Nursing/Midwifery, Dietitians, Therapists, Catering, Estates and Facilities staff


Clinical Responsibilities

  1. To assist in the provision of planned nursing care under the supervision of a qualified nurse working in a ward or unit based setting.  This may include helping patients with personal care e.g. wash and carrying out a bed bath, help patients to use the toilet, dressing, maintain patient in a comfortable position, making beds and helping patients at mealtimes. 
  2. To support the moving and handling of patients following their risk assessment from their care plans from the assessment by a qualified nurse or therapist. Provide repositioning to aid the prevention of pressure sore development. 
  3. To maintain the safety of patient personal clothing and property in accordance with agreed policies related to security
  4. To ensure all patient information is kept confidentially and follow Trust guidelines related to this.
  5. Assist qualified nurses in taking and recording observations as requested, i.e. temperature, pulse, respiration, oxygen situations and blood pressure, and to report any abnormalities to the qualified nurse.  Recording of ECGs.
  6. Assist the qualified nurse in the collection of specimens, i.e. stool, urine, MSU, CSU sputum, and wound swabs. 
  7. Assist healthcare professionals in carrying out clinical procedures.
  8. Assist the qualified nurse by application of a simple dressing upon instruction from the qualified nurse.
  9. Assist in the completion of admission details which include next of kin, social situation and details of patient property.
  10. Escort and assist in the safe transfer of patients between wards and within the hospital.
  11. Report any concerns relating to patients health, safety and safety of the environment to a qualified nurse, i.e. where you think a patient is at risk of falls, pressure ulcer development, reduced dietary intake or a change in their observations or appearance.
  12. Work collaboratively with others in the ward to ensure that care given is of a high standard and is in accordance with Trust Standards, policies and procedures       
  13. Work over the 7 day period undertaking early and late shifts and night shifts on a rota basis   

Personal Responsibilities/Education and Development:

  1. Ensure the effective and efficient use of resources
  2. Maintain health, safety and security and report any concern
  3. Make changes to own practice if necessary and offer suggestions for improving services
  4. Ensure compliance with legislation, policies and procedures and be aware of your responsibilities to report any concern regarding patient care
  5. Commit to the training and development required to gain the Care Certificate and achieve this within an agreed timescale
  6. Where required, complete the Level 2 Apprenticeship in Clinical Healthcare Support within an agreed timescale, and commit to the study requirements relating to this Support the Trust’s commitment to equality, diversity and inclusion in all aspects of work



Attention is drawn to the confidential aspects of this job and your personable responsibility and liability under the Data Protection Act 1998.  Matters of a confidential nature, including information relating to patients or staff, must not under any circumstances is divulged to any unauthorised person.  Breaches in confidence will result in disciplinary action, which may result in dismissal.  In exceptional circumstances this could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1998.

Requirements and prospects

Desired skills


  • Literacy and Numeracy skills equivalent to level 1 qualification or equivalent experience
  • Previous experience in a healthcare setting or caring environment an advantage


  • Ability to communicate effectively in a variety of settings with patients, relatives, carers and other members of staff of varying levels of understanding
  • Self-motivated
  • Evidence of working effectively as part of a team
  • Basic IT skills – ability to use keyboard or willingness to develop
  • Excellent time management and organizational skills
  • Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
  • Ability to work in a busy, sometimes pressurized environment
  • Ability to work to deadlines
  • Ability to use judgement on when to escalate issues and problems


  • Evidence of commitment to equality, diversity and inclusion for everyone
  • Evidence of commitment to the Trust’s values and the ability to demonstrate them at all times
  • Able to commit to the studying required for the Care Certificate and the Level 2 Apprenticeship in Clinical Healthcare Support, where  applicable, and achieve completion within an agreed timescale




Personal qualities

  • Caring
  • Compassionate
  • Honest
  • Reliable

Desired qualifications

  • No formal qualifications required but desirable to have GCSE A-E/8-3 or equivalent

Future prospects

  • This could be your route for development to nursing, paramedics, physio-therapist, Social Worker etc

Things to consider

  • Can you work a rota covering days, nights and weekends
  • Can you get to Lister Hospital in Stevenage

About the employer

Here at the East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide. Our 5,000 or so dedicated staff ensure our patients get the best care

Our Values


Our vision is “Proud to deliver high-quality, compassionate care to our community” and our Trust values are PIVOTAL in helping us to achieve this aim.


We expect all our staff across the Trust to demonstrate, promote and encourage these values.


Our values are:



We put our PATIENTS first, focussing on the patient to provide high quality care

and  a service that is tailored to the individual




We strive for excellence and continuous IMPROVEMENT, taking personal

responsibility for making things happen and achieving results



We VALUE everybody, considering and showing respect for the opinions,

circumstances and feelings of colleagues and members of the public



We are OPEN and honest, ensuring that we communicate with tact, diplomacy and transparency, that information is accurate and that others feel able to ask questions



We work as a TEAM, working effectively as a team member and developing strong working relationships to achieve common goals





Lister Hospital


Coreys Mill Lane



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Training provider


Applications for this apprenticeship are being processed by Steadfast Training


Denise Sheed 01775 513050

  • Level 2 Healthcare Support Standard
  • Level 2 Adult Care Worker Diploma
  • Functional Skills in maths & English at Level 2 (If applicable)
  • Care Certificate

Apprenticeship standard

Healthcare support worker

Level 2 (GCSE)

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