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Apprentice Customer Service Advisor Veolia

Veolia are recruiting for a Customer Service Apprentice, this is an excellent opportunity to work as part of a highly skilled team that is committed to quality, the successful candidate can expect a high-quality training package with excellent career prospects.

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Closing date: 26 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours between 8am- 6pm

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    27 Jul 2022

  • Date posted

    21 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001836159

  • Positions

    1 available

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. You will work towards the Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard) and gain experience in a busy working environment

The successful candidate can expect a high-quality training package with excellent career prospects. This is an excellent opportunity to work as part of a highly skilled team that is committed to quality.  

Responsibilities:

  • Ensure personal appearance and manner are of an acceptable order at all times
  • Carry out all duties in a safe, efficient and courteous manner

Duties:

  • Promote good customer relations
  • Identify accurately customer requirements
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Maintain and continually improve the quality of service provided to the customer

Requirements and prospects

Desired skills

  • Ability to use computers in basic form
  • Organised
  • Effective oral and communication skills
  • Good communicator

Personal qualities

 

  • Well presented
  • Punctuality
  • Smart appearance
  • Ability to work as part of team
  • Be patient & well organised
  • Ability to follow written and verbal instructions
  • The ability to work as part of a team, supporting a number of colleagues

Desired qualifications

  • GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and math’s (or equivalent)
  • Predicated grades are accepted but any offer will be provisional until proof of results is provided
  • Work experience/prior knowledge is beneficial but not essential

Future prospects

On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression with the business.

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

Applicants should consider the distance required to travel to the employer. Access to transport would be beneficial.

For an idea of the distance of travel, this link may be of use http://www.traveline.info/

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Closing, interview and possible start date for this vacancy are subject to change. Interviews could commence at any time. You should apply immediately to avoid disappointment.


About the employer

We specialise in a wide range of technologies, products and services for water and wastewater treatment, resource recovery and energy generation.  

Veolia Water Technologies in the UK is the leader and a long established solutions provider of water treatment solutions and services. We provide a comprehensive range of water re-use and recovery solutions, process water treatment, wastewater treatment, drinking water technologies and services to help maintain your systems - across municipal, industrial, scientific and healthcare markets.

We’re focused on supporting our customers to rethink water. Our technologies enable us to treat all types of wastewater, transforming waste back into a valuable resource, reducing costs associated with water use and lessening the impact industry has on the environment.  
We are part of a global group with over 174,000 employees worldwide, and together we design and provide solutions that contribute to the sustainable development of communities and industries. 

Employer

Veolia

Address

Windsor Court

Kingsmead Business Park, Frederick Place

High Wycombe

HP11 1JU

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Training

Training provider

S & B AUTOMOTIVE ACADEMY LIMITED

Applications for this apprenticeship are being processed by S&B Automotive Academy Ltd

Contact

Luke Morrison 07398 092218 Lmorrison@sandbaa.com

S&B Automotive Academy is a specialist automotive apprenticeship training provider located in Bedminster, Bristol. S&B works in partnership with Veolia to deliver the Customer Service apprenticeship training programme over a 12-month period that concludes in an end point assessment. 

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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