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Administration / Customer Service Apprentice CLEAR CLIMATE LIMITED

Clear Climate are looking for an apprentice to join their office team and reporting to the office manager. The successful candidate will be involved in contacting customers, dealing with bookings and raising invoices. The successful candidate will need a good telephone manner and be confident speaking to customers.

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Closing date: 30 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    01 Aug 2022

  • Date posted

    17 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001835957

  • Positions

    1 available

Clear Climate are looking for an apprentice to join their office team, reporting to the office manager.  

The successful candidate will be involved in:

  • Managing the Phone - dealing with customer queries, taking messages, and directing calls to the right person
  • Post - Dealing with incoming and outgoing post, and making sure things are posted correctly and in time
  • Recording Invoices - Invoicing clients for comleted work
  • Booking appointments in - managing the engineers diary
  • Contacting clients for feedback and reporting on jobs
  • Dealing with problems when the arise
  • Other admin duties as and when required

Requirements and prospects

Desired skills

  • Good IT Skills
  • Good spelling and grammar
  • Good customer service skills
  • Good organisational skills
  • Good telephone manner

Personal qualities

  • Friendly
  • Well presented
  • Punctual
  • Confident in speaking to customers
  • Hard working
  • Committed

Desired qualifications

  • GCSE (or equivalent) grade A-C / 8-4 in maths and English would be advantageous but not essential.  Although no formal qualifications have been specified by the employer, there are still minimum entry requirements for the apprenticeship programme, and you will be assessed on English and Maths at interview

Future prospects

  • Possibility of permanent employment and going on to complete further qualifications

About the employer

At Clear Climate we provide air conditioning and air source heat pumps. We offer a full project consultancy service from inception through to completion. We assist our clients with feasibility studies, design information and cost analysis. Our clients include those from the health sector, local authorities, commercial and corporate businesses, construction companies, retail, hotels and residential properties.

Employer

CLEAR CLIMATE LIMITED

Address

3

Fern Court, Bracken Hill Business Park

Peterlee

SR8 2RR

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Training

Training provider

EAST DURHAM COLLEGE

Applications for this apprenticeship are being processed by East Durham College

Contact

Emma Norbury 0191 5185587 emma.norbury@eastdurham.ac.uk

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam.
  • Preparation for End Point Assessment.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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