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Customer Service Apprentice IPC Construction Ltd

IPC Construction, based in Eastbourne, East Sussex, are recruiting for a Level 2 Customer Service Practitioner Apprentice. The job is varied and includes assisting members of staff, working as part of a team and using your initiative. This apprenticeship would suit someone who enjoys communicating with a range of clients verbally and via email.

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Closing date: 17 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    18 Jul 2022

  • Date posted

    17 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The apprenticeship may start before the expected start date.

You will learn the following skills:

  • Knowing your customers
  • Understand the organisation
  • Systems and resources
  • Their role and responsibilities
  • Product and service knowledge
  • The customer experiences
  • Interpersonal skills
  • Influencing skills
  • Communication skills
  • Personal organisation
  • Regulations and legislation
  • Dealing with customer conflict and challenges.

You will also carry out the following duties:

  • Use of the telephone
  • Manage diary systems
  • Book meetings
  • Produce, file, retrieve and archive business documents
  • Use and maintain office equipment
  • Maintain the company's social media profile
  • Handle customer calls and emails
  • Handle calls and emails from suppliers and contractors
  • Order materials
  • Liaise with insurance companies
  • Maintain a well organised workspace.

Requirements and prospects

Desired skills

  • Experience using Microsoft office programmes: Excel and Word
  • Use of the telephone
  • Use of email such as Outlook.

Personal qualities

We would like you to be:

  • Well organised and punctual
  • Confident and able to ask questions
  • Happy to work in a team or alone.

Desired qualifications

GCSE grades C/4 or above, or A*/9 and above or equivalent in:

  • English
  • Maths
  • ICT if possible.

Future prospects

  • There will be future prospects at the Company for the right apprentice, we like to promote within the
  • company and hope we would be able to take the apprentice on as a full time team member once completed.

Things to consider

  • We offer 20 days annual holiday and 8 bank holidays
  • On a Friday we finish at 4.30pm.

About the employer

IPC Construction is a building development company also dealing in insurance building works, we are a small busy office. We undertake numerous insurance works for large contracts. We have won a number of awards for Supplier of the year with various Contracts, in 2016,2017 and 2018.


IPC Construction Ltd


Unit 6H

Courtlands Road, Southbourne Business Park


BN22 8UY

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Training provider


Applications for this apprenticeship are being processed by Sussex Coast College Hastings


Katie Parris 03030039871

  • Apprenticeship Certificate (Pass or Distinction)
  •  Customer Service Level 2 Diploma (optional
  •  Level 1 Functional Skills in maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt.

Your training will amount to 20% of your paid time and will be delivered direct to you on a one-to-one
basis over a 18 month programme. Other forms of training include written assessments, being mentored, shadowing, in-house training, observations, mock assessments and work on your diploma.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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