Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Medical Receptionist/ Customer Service Apprenticeship Bloomsbury Medical Centre

Bloomsbury are looking for a new apprentice to join their team earning £175 per week. Don't miss out on this fantastic opportunity. Apply Now!

Sign in to apply

Closing date: 14 Jul 2022

Apprenticeship summary

  • Weekly wage

    £175.00

  • Working week

    Monday to Friday - shifts to be confirmed between 08:00am - 19:00pm

    Total hours per week: 35.00

  • Expected duration

    14 months

  • Possible start date

    15 Jul 2022

  • Date posted

    16 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001834932

  • Positions

    1 available

Duties to include:

  • To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients, ensuring also that the reception area is tidy and welcoming
  • To answer telephones promptly ensuring that all in-coming lines are covered at all times
  • To comply with the practice protocol for the printing of prescription requests and query
  • To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary
  • To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP
  • To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital
  • To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery
  • To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records
  • To liaise with the Practice Manager when required and follow instructions from them when necessary
  • To undertake any other duties as deemed appropriate by the Practice

Requirements and prospects

Desired skills

  • Good IT skills 
  • Good written English skills
  • Good communication skills 
  • Strong work ethic 
  • Excellent organisation skills 

Personal qualities

  • Confident 
  • Outgoing 
  • Approachable 

Desired qualifications

  • Grades 7-4 (A-C) in both maths and English (or the equivalent) are desirable, however, not essential for this role

Future prospects

  • Full time position in the company for the right person

About the employer

With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Employer

Bloomsbury Medical Centre

Address

30

Bloomsbury Street

Birmingham

B7 5BT

You must have JavaScript enabled to view a map of the location

Training

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Matthew Connell 07717752768 matthew.connell@keytraining.co.uk

  • Full Level 2 Customer Service to be provided
  • Functional Skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.