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Apprentice Customer Service Advisor TITAN MF LIMITED

Are you wanting to start your career? S&B Automotive Academy are recruiting on behalf of Titan Motor Factors who are looking to recruit a Customer Service Advisor. This is an excellent opportunity to work as part of a highly skilled work force that is committed to quality. The successful candidate can expect excellent career prospects.

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Closing date: 14 Jul 2022

Apprenticeship summary

  • Weekly wage

    £240.00 - £280.00

  • Working week

    Mon-Fri, Between 08:00 and 17:00

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    15 Jul 2022

  • Date posted

    16 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001834828

  • Positions

    1 available

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. You will work towards the Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard) and gain experience in a busy working environment joining an exciting and vibrant Parts Department; the successful candidate can expect a high-quality training package with excellent career prospects. This is an excellent opportunity to work as part of a highly skilled team that is committed to quality.

Responsibilities:

  • Ensure personal appearance and manner are of an acceptable order at all times
  • Carry out all duties in a safe, efficient and courteous manner

Duties:

  • Promote good customer relations
  • Identify accurately customer requirements
  • Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Trained - to receive, inspect and check documentation of all incoming parts
  • Trained - to safely store all incoming parts in the appropriate location
  • To ensure that the parts office and warehouse is kept clean and tidy at all times
  • Trained - to adequately package material, which is to be despatched from the parts department
  • Trained - to carry out stock audits as instructed
  • Trained - to prepare old core and Warranty items for return as instructed
  • To carry out any additional duty relative to the parts department as requested
  • Maintain and continually improve the quality of service provided to the customer

Requirements and prospects

Desired skills

  • Ability to use computers in basic form
  • Organised
  • Effective oral and communication skills
  • An understanding of how Motor Vehicles work
  • Good communicator

Personal qualities

  • An interest in Motor vehicles
  • Well presented
  • Punctuality
  • Smart appearance
  • Ability to work as part of team
  • Be patient & well organised
  • Ability to follow written and verbal instructions
  • The ability to work as part of a team, supporting a number of colleagues

Desired qualifications

  • GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and math’s (or equivalent)
  • Predicated grades are accepted but any offer will be provisional until proof of results is provided
  • Work experience/prior knowledge is beneficial but not essential

Future prospects

 You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression with the business.

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

Applicants should consider the distance required to travel to the employer. Access to transport would be beneficial.

For an idea of the distance of travel, this link may be of use http://www.traveline.info/

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Closing, interview and possible start date for this vacancy are subject to change. Interviews could commence at any time. You should apply immediately to avoid disappointment.


About the employer

Titan Motor Factors Limited was formed by experienced motor factor managers and trade professionals with decades of combined experience. The aim was to replicate the strengths from past experiences and to address weaknesses and improve in these areas to create a new dimension in Motor Factor parts supply.

Titan Motor factors is the first employee-owned motor factor in the UK, allowing everyone within the business to have a meaningful stake in it and share in the success and wealth they create.

Employee ownership is proven to work. Employee owned businesses are characterised by high productivity, greater levels of innovation and higher resilience to economic turbulence.

Titan’s philosophy is, and has always been an emphasis in offering a personal approach with high levels of customer service to build first-class customer relationships.

Employer

TITAN MF LIMITED

Address

Unit 1 Crowley Way

Avonmouth Way West

Bristol

BS11 9EX

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Training

Training provider

S & B AUTOMOTIVE ACADEMY LIMITED

Applications for this apprenticeship are being processed by S&B Automotive Academy Ltd

Contact

Luke Morrison 07398 092218 Lmorrison@sandbaa.com

S&B Automotive Academy is a specialist automotive apprenticeship training provider located in Bedminster, Bristol. S&B works in partnership with Bristol Titan Motor Factors to deliver the Customer Service Parts Advisor training programme that is over 12 months.

Level 2 Customer Service Practitioner

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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