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Customer Service Apprentice TREVOSE LIMITED

Trevose Golf and Country Club is proud to recruit a polite and motivated Customer Services Apprentice. This is a fantastic opportunity to enhance your professional career, giving you valuable on-the-job experience whilst working towards an industry recognised qualification.

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Closing date: 05 Sep 2022

Apprenticeship summary

  • Weekly wage

    £280.00

  • Working week

    The earliest start time is 8.00am and the latest finish time is 7pm. 8 hour shifts are scheduled over 4 days per week. Weekend working will apply and flexibility is naturally important.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    12 Sep 2022

  • Date posted

    15 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001834442

  • Positions

    1 available

The team at Trevose Golf and Country Club are looking to appoint a friendly and efficient individual to ensure that every customer interaction delivers a great customer experience. 

This is a fantastic opportunity to enhance your career, giving you valuable on-the-job experience while working towards an industry recognised qualification.

The apprentice will be supported to enhance their practical skills, knowledge and responsibilities.

Typical duties will include:

  • Welcoming new guests for check in
  • Greeting guests
  • Answering phone calls
  • Taking bookings using bespoke booking software
  • Dealing with customer enquiries; emails, phone calls, face to face
  • Handling guest departures, processing bills and taking payments
  • Front of house and main reception

Requirements and prospects

Desired skills

  • Good IT skills
  • Strong communicator
  • Polite telephone manner
  • Organised

Personal qualities

  • Proactive
  • Diligent
  • Punctual
  • Can work well in a team
  • Have a sense of humour
  • Confident, happy and friendly 
  • Approachable and personable
  • Empathetic and understanding
  • Reliable and trustworthy

Desired qualifications

A general education to GCSE standard with a minimum of Grade C/4 or equivalent passes in Mathematics and English.

Future prospects

For the right candidate, progression and employment opportunities will be discussed. 

Things to consider

This formal college training will commence in September, though a short term employment appointment is available, commencing from May/June 2021.

Please ensure this meets with your availability for both.

The vacancy may close early IF a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest.

About the employer

Trevose Golf and Country Club was founded in 1925. Designed by Harry Colt it ranks as one of the top links golf courses in the British Isles.

As proud host of The Brabazon Trophy (2008), The McGregor Trophy (2012), the English Men’s County Finals (2017) and the European Legends Links Championship, Trevose offers a unique golfing experience 12 months of the year.

The facilities include the Harry Colt designed 18 hole Championship Course, two further 9 hole course’s and extensive practice facilities.

In recent years, the Club has invested in an ambitious seven year course overhaul with Golf Course Architects, Mackenzie & Ebert, to further enhance our reputation as a Club seeking to progress and improve.

Employer

TREVOSE LIMITED

Address

Trevose Golf and Country Club

Padstow

PL28 8JB

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Training

Training provider

CORNWALL COLLEGE

Applications for this apprenticeship are being processed by Cornwall College Business

Contact

Chelsea Cooke 01209 616452

This Level 2 Apprenticeship will be delivered through a combination of Work Based Assessment and attendance at Cornwall College St. Austell. The programme will culminate in an End Point Assessment, where the skills and knowledge gained on the apprenticeship will be formally tested.

  • Customer Service Practitioner Qualification
  • English and maths Functional Skills can be delivered if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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