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Apprentice Customer Service/Administrator Accord Legal Services (Holdings) Ltd

Apprentice Customer Service/Administrator to assist the team with general office duties.

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Closing date: 05 Aug 2022

Apprenticeship summary

  • Weekly wage

    £180.38 to £356.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 09:00 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    12 Aug 2022

  • Date posted

    14 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

Responsibilities will include:

  • Assisting the team with general office duties
  • Booking appointments
  • Answering the telephone and directing call to the correct department/in person
  • Allocating appointments in diaries
  • Liaising with customers
  • Filing, scanning and photocopying
  • Contacting customers over the telephone
  • Updating call records
  • Ensure excellent customer service is being delivered

Requirements and prospects

Desired skills

  • Computer literate
  • Good communication skills
  • Excellent use of spelling and grammar skills
  • Excellent customer service skills

Personal qualities

  • Team player
  • Willing to learn and use initiative
  • Keen to build career and stay with the company
  • Need to be punctual and reliable
  • Must be enthusiastic and energetic
  • Mature attitude
  • Confident
  • Excellent attention to detail
  • Good telephone manner

Desired qualifications

Good level of literacy and numeracy skills.

Future prospects

Continued training and development for the right candidate.

Things to consider

Consider a travel plan to make sure you can get to the vacancy.

About the employer

A local legal company based in St Helens.


Accord Legal Services (Holdings) Ltd



Ormskirk Street

St. Helens

WA10 2SY

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Training provider


Applications for this apprenticeship are being processed by St Helens Chamber Limited


Adam Gardam 01744742103

Level 2 Customer Service Practitioner apprenticeship standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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