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Customer Service Apprentice Nottingham Lighting Centre Limited

Nottingham Light Centre are looking to recruit a hardworking apprentice to join them in working in their shop providing excellent customer service advice to their customers. If you are looking to begin a career in retail this is a fantastic opportunity.

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Closing date: 25 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon- Sat (9.30 -5.30pm)

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    03 Aug 2022

  • Date posted

    11 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001833488

  • Positions

    1 available

Day to day duties will include:

Showroom sales:

  • Provide a high quality service to the customers
  • Learn detailed information on the products and services offered to be able to offer them to customers appropriately using the EPOS systems
  • Assisting customers with purchase

 Processing payments Customer collections:

  • Provide customers with excellent customer service when collecting goods, finding the correct order and releasing them on the system and issuing the correct paperwork

Deliveries:

  • Packing and sending out daily courier deliveries
  • Booking onto courier system and arranging collection

Booking on store deliveries:

  • Checking off and booking on into store deliveries from suppliers, allocating stock to customers

Stockroom maintenance:

  • Keeping stockroom tidy and clean ensuring deliveries taken off the shop floor and put away in the correct bay
  • This will involve using the store computer software and manual handling, full training will be provided

Showroom maintenance:

  • Ensuring the showroom is always clean and tidy, wall boards and ceiling boards kept fresh and up to date, bulbs changed when necessary

Requirements and prospects

Desired skills

  • Good communication skills
  • Punctual Works well as part of a team
  • Candidates must be competent in basic DIY

Personal qualities

  • Candidates will need to demonstrate excellent organisational and communication skills as well as being IT competent
  • Enthusiastic
  • Personable
  • Reliable
  • Willing to learn
  • Be able to work on their own initiative and part of a team
  • Customer service skills
  • Must have pride in their appearance and be prepared to represent the store outside the showroom

Desired qualifications

  • A*-D / 9-3 in  maths and English or equivalent at GCSE desirable but not essential

Future prospects

  • Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

About the employer

Independent family run business with over 30 years experience in the Lighting retail industry

Employer

Nottingham Lighting Centre Limited

Address

45-51 Maid Marian Way

Nottingham

NG1 6GE

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Training

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Nottingham College Apprenticeship Team

Level 2 Customer Service Practitioner Apprrenticeship Standard:

  • Functional Skills English and maths (Level 1 or Level 2 is required )
  • Day release one day per week to Nottingham College
  • 15 month duration
  • Please note that as this is an apprenticeship standard you will be required to sit an end point assessment. Please refer to above link for more information

https://www.instituteforapprenticeships.org/apprenticeship- standards/customer-service-practitioner-v1-1

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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