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Receptionist /Administrator Apprentice Wolston surgery

A busy but exciting role in which we would look to give you opportunities to develop and learn within the surgery environment. From delivering first class customer service, to understanding all facets of the surgery environment, we would look to develop and offer chances for you to build skills and gain qualifications.

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Closing date: 12 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday 8:30am - 4:30pm Tuesday 8:30am – 6:30pm Wednesday 8:30am – 1pm Thursday 8:30am - 6:30pm Friday 8:30am – 1pm

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    18 Jul 2022

  • Date posted

    11 Mar 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Deal with queries and requests from patients/medication queries, seeking medical advice where necessary
  • Check computerised appointment sessions regularly, ensuring time of absence are blocked for booking
  • Initiate any changes to appointment sessions as requested by the manager and doctors
  • Answer the telephone
  • Accept and accurately record requests for appointments, home visits and other messages
  • Unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery
  • Ensure consulting rooms and reception areas are stocked with adequate stationery
  • Tidy the waiting room and reception area after each surgery session

Requirements and prospects

Desired skills

  • Good telephone manner
  • Great customer service skills
  • IT literate
  • Good communication skills

Personal qualities

  • Be well presented
  • Be prepared to learn new skills
  • Be able to work with the team and go the extra mile

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Future prospects

  • It is hoped that after the successful completion of the apprenticeship that either a full permanent position or a chance of progression will be offered, however this is not guaranteed
  • You will have the great opportunity to complete your NVQ Level 2 in Dispensing qualification during this apprenticeship

Things to consider

  • Please ensure you have considered your travel

About the employer

Wolston Surgery aim to improve the health, well-being and lives of those the surgery cares for within a friendly, happy, safe and confidential environment. “We intend to ensure all staff have the competency and motivation to deliver the required standards of care. Wolston Surgery are committed to giving their patients the best possible service and would like all patients to leave the surgery feeling their concerns have been heard and any questions answered”.


Wolston surgery


School Street



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Training provider


Applications for this apprenticeship are being processed by Heart of England Training Ltd


Emma Stead 01788 820132

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship standard

Business administrator

Level 3 (A level)

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