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Apprentice Customer Service Practitioner - Aspendos FOLKESTONES BEST RESTAURANT LTD

Aspendos is the best Turkish restaurant in Kent. The much growing business is now looking for more candidates to join their friendly team in Folkestone, with a long term future within their restaurants.

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Closing date: 14 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Saturday, Shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    28 Jul 2022

  • Date posted

    11 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace or digitally, or through going out into the customer's own locality

These may be one-off or routine contacts and include dealing with:

  • Orders
  • Payments
  • Offering advice
  • Guidance and support
  • Meet-and-greet
  • Sales
  • Fixing problems
  • After care
  • Service recovery or gaining insight through measuring customer satisfaction
  • You may be the first point of contact and work in any sector or organisation type
  • Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media

Requirements and prospects

Desired skills

  • Good time keeping
  • Organised
  • Demonstrate patience and calmness when dealing with customer conflict & challenges

Personal qualities

  • Work well in a team
  • Dress smart
  • Be professional

Desired qualifications

  • GCSE's A*-C / 9-4 in maths and English desirable

Future prospects

  • This employer is looking for the apprentice that they recruit to sustain a long term career with them & the chance to develop and progress into full-time employment
  • Once fully qualified, customer service practitioners in the UK earn on average from £17,585 - £25,000 per year

Things to consider

From the 1st April 20202 the National Minimum Wage rate (NMW) for apprentices is £4.81 for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government.

Training for Apprenticeships for those over this age is part funded, with employers expected to make a 5% contribution for all learners that are 19+

Please note: The dates as entered for the interview/start dates for this opportunity are to be used as a guide and interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer

You will be required to complete an application form sent to you via email, and take part in a Pre-screening video interview with one of TNB Skills Training advisers, before your details are passed to the employer to ensure you meet their criteria so please expect an email/call.

About the employer

Aspendos is the best Turkish restaurant in Kent. The much growing business is now looking for more candidates to join their friendly team in Folkestone, with a long term future within their restaurants.




6 Aspen House

West Terrace


CT20 1TH

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Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 2 Functional skills in English & maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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