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Customer Service Apprenticeship - MIDDLESBROUGH HEARCARE SPECSAVERS Specsavers

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Days and shifts TBC, will include weekend work.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    01 Aug 2022

  • Date posted

    10 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

At Specsavers, we’re always looking to the future - which is where people like you come in. Our apprenticeship scheme gives you the chance to really set yourself up for a great career in a fantastic company and earn a full-time wage at the same time.

We say company, but when you join us you’ll actually become part of a family. This apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way. The apprenticeship duration is 13 months to allow time to apply and check your skills, knowledge and behaviour. 

Why choose an apprenticeship:

  • Earn and learn- you’ll get a salary whilst you train
  • Gain new skills both for now and for your future
  • Learn how to deliver customer interactions in a variety of settings, from face-to-face exchanges to online communications
  • Become part of a team working towards a common goal
  • All the perks of a full-time role, such as paid holidays

Day-to-day activities include:

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Dealing with payment
  • Delivering high quality products and service

Your on-the-job training will sit alongside off the job and structured learning that will lead to you becoming a fully-fledged Level 2 Customer Service Practitioner.

But we’re just as happy to learn from you too, so a mind full of ideas will come in useful and could make a real difference to how we do things right across the business.

Requirements and prospects

Desired skills

  • Good communication skills, able to communicate clearly and concisely
  • Great listening skills
  • Organisational skills
  • Good team working skills

Personal qualities

  • Commitment
  • Enthusiastic and passionate attitude
  • Motivation
  • Willingness to learn
  • Enthusiasm to deliver the great customer service our Specsavers visitors love

Desired qualifications

First up, you’ll need GCSEs at grades A*-D/9-3 (or equivalent/predicted results) in both English Language and maths.

Future prospects

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Things to consider

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis.

This is an entry level position, you must not have worked in the customer service sector before.

About the employer

Specsavers is a truly talented organisation and the world's largest optical retailer. We have over 1,750 stores operating in over 10 countries, boasting over 17,000 staff worldwide and over 2,000 support staff globally. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.




25-27 Newport Road



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Training provider


Applications for this apprenticeship are being processed by Specsavers

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional skills in English, maths and ICT (if applicable)
  • Employee Rights and Responsibilities (ERR)

Specsavers will be providing the training.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To find out if there are any Customer Service Apprenticeship vacancies in your area or to find out more information, please search the Specsavers Career Site

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Jul 2022