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Customer Service Advisor Apprenticeship TMS Coventry

The role of a vehicle service advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jul 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:30, however each of our retailers will have different requirements.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    25 Jul 2022

  • Date posted

    10 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001832727

  • Positions

    1 available

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians 
  • Booking/scheduling vehicle services 
  • Liaising with customers about any additional work required 
  • Estimating time and costs associated with repairs 
  • Handling customer complaints 
  • Responding to customer requests 
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Problem-solving skills
  • Good communication skills

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • The motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership

All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

The Volvo Academy commits to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career.

Desired qualifications

Prior attainment GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted

In Scotland, applicants must have or be predicted to achieve National 4/C or above in English and maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. 

Equivalent grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Future prospects

There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification.

This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles.


About the employer

TMS Motor Group

A family owned and run business in Coventry, Hinckley and Leicester.

New and Approved Used Cars at TMS Volvo Coventry, TMS Volvo Hinckley, TMS Volvo Leicester and TMS Kia Hinckley.

Family is at the heart of everything we do at TMS Motor Group and we are immensely proud to be a family-owned and run business in the heart of Coventry and Leicestershire.

At TMS Motor Group, we have always aimed to differentiate ourselves from other motor dealerships. With the vast amount of experience at our Volvo and Kia dealerships and the high level of knowledge, skills, and professionalism that every member of our team brings, we always ensure that we exceed our customers' expectations.Our focus on providing our customers with the highest level of care and service has won our dealerships a host of customer care awards, achievements that we are extremely proud of.

Across our four dealerships in Coventry, Hinckley and Leicester, TMS Motor Group offers brand new cars from leading Swedish manufacturer, Volvo Cars and South Korean manufacturer, Kia Motors, as well as approved used cars and a full range of aftersales services. Whether you're looking to purchase a new car or need a service on your current one, when you visit a TMS dealership we will strive to provide you with an excellent experience at every stage of your visit. Our dealerships offer a unique personal service, delivered with care and quality that makes us stand out from the crowd.

Employer

TMS Coventry

Address

510

London Road

Coventry

CV3 4EU

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Volvo Training & Development Centre

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jul 2022