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Apprentice IT Support Assistant Wessex Group of Companies

A fantastic opportunity has arisen for a motivated and enthusiastic individual to join Wessex Group as an Apprentice IT Support Assistant, working within a friendly team to provide daily, first line IT support across the business.

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Closing date: 06 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday, 9.00am – 5.00pm each day Includes 1 hour unpaid lunch. • Total hours per week: 35

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    11 Jul 2022

  • Date posted

    10 Mar 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

 This position will be working alongside the current IT team members, aiming to provide day to day support on the help desk, providing first line IT support and advice across the business.

You will be involved in all aspects of IT, including:

  • Setting up computers
  • Installing software
  • Keeping IT records and documents up to date
  • Recycling old IT equipment
  • Helping staff use devices and software

You will have the opportunity to work with other experienced IT professionals and learn about network configuration, database administration, web application development, and IP telephony.

This list of responsibilities and duties is not exhaustive and the Company will expect you to perform other duties relevant to the job title.

Requirements and prospects

Desired skills

  • Organised
  • Excellent IT skills
  • Good communication skills

Personal qualities

  • Ability to solve problems
  • Able to communicate technical issues clearly to both technical and non-technical people as appropriate
  • Willing to learn
  • Customer focused

Desired qualifications

4-9 (A-C) GCSE maths and English (or equivalent)

Future prospects

There may be opportunity for the right candidate to remain in a permanent role within the organisation and increase their level of responsibilities accordingly upon successful completion of the apprenticeship.

About the employer

The Wessex Group is a collective of specialist companies that provides fire and security, electrical, building and maintenance services for commercial and residential customers, across the UK.

Wessex Group Ltd acts as a central resource for our trading companies Wessex Fire & Security and Wessex Response, providing support and expertise in areas such as accounts, human resources, health & safety, information technology and fleet management.

We offer our employees an excellent, competitive reward industry leading remuneration and numerous additional benefits as standard across disciplines and our apprentices are paid significantly more than the national minimum apprentice rate.


Wessex Group of Companies


Wincombe Lane



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Training provider


Applications for this apprenticeship are being processed by Yeovil College


Charlotte Gardiner 07880479806

  • Level 3 Information Communications Technician apprenticeship - Support Technician pathway
  • The Apprenticeship is 100% based in the workplace with regular visits and sessions from the Yeovil College Assessor. The employer and Assessor will support you towards the 20% Off The Job Training hours
  • Level 2 Functional Skills in maths and English (if required)

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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