Apprentice Customer Service Assistant Norton Canes Medical Centre
A fantastic opportunity and exciting new role to work within the NHS as a Customer Services Assistant for a small friendly GP surgery. The role entails assisting patients with queries, booking, cancelling and rearranging appointments, whilst completing a Level 2 Customer Service Apprenticeship.
Closing date: 26 Aug 2022
Apprenticeship summary
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Weekly wage
£192.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday. Hours TBC
Total hours per week: 40.00
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Expected duration
18 months
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Possible start date
27 Aug 2022
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Date posted
01 Mar 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001828546
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Positions
1 available
Duties to include but not limited to;
- General administration- filling, scanning, opening post, copying medical records.
- Liaising with other care agencies to ensure patient care is optimised
- Answering calls
- Making outbound calls
- Dealing with patient queries face to face
- Scanning medical letters
- Use clinical software
- Check surgery emails
- Open and distribute post
- Making and re-arranging appointments
Requirements and prospects
Desired skills
- Ability to multi task
- IT literate
- Good communication skills
Personal qualities
- Organised
- Keen to learn
- Reliable
- Understand confidentiality
Desired qualifications
- Maths and English GCSE A-C/9-4 grade or equivalent qualifications
Future prospects
There is a potential full time position offered to the right candidate
Things to consider
Virtual learning sessions with Walsall College
About the employer
Small friendly GP surgery, providing care for local patients. Our Practice is an NHS Practice.We are a single handed practice, who are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment. Our doctors and Nurses take pride in offering the highest standard of patient -centered healthcare. We treat all our patients with respect and dignity.
Employer
Norton Canes Medical Centre
https://www.nortoncanespractice.co.uk/
Address
Brownhills Road
Cannock
WS11 9SE
Training
Training provider
WALSALL COLLEGE
Applications for this apprenticeship are being processed by Walsall College - Wisemore Campus
Contact
Nichole Jackson 01922 657087 njackson@walsallcollege.ac.uk
Customer service practitioner level 2
20% off the job training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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