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Apprentice Customer Service Assistant Norton Canes Medical Centre

A fantastic opportunity and exciting new role to work within the NHS as a Customer Services Assistant for a small friendly GP surgery. The role entails assisting patients with queries, booking, cancelling and rearranging appointments, whilst completing a Level 2 Customer Service Apprenticeship.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. Hours TBC

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    27 Aug 2022

  • Date posted

    01 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include but not limited to;

  • General administration- filling, scanning, opening post, copying medical records.
  • Liaising with other care agencies to ensure patient care is optimised
  • Answering calls
  • Making outbound calls
  • Dealing with patient queries face to face
  • Scanning medical letters
  • Use clinical software
  • Check surgery emails
  • Open and distribute post
  • Making and re-arranging appointments

Requirements and prospects

Desired skills

  • Ability to multi task
  • IT literate
  • Good communication skills

Personal qualities

  • Organised
  • Keen to learn
  • Reliable
  • Understand confidentiality

Desired qualifications

  • Maths and English GCSE A-C/9-4 grade or equivalent qualifications

Future prospects

There is a potential full time position offered to the right candidate

Things to consider

Virtual learning sessions with Walsall College

About the employer

Small friendly GP surgery, providing care for local patients. Our Practice is an NHS Practice.We are a single handed practice, who are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment. Our doctors and Nurses take pride in offering the highest standard of patient -centered healthcare. We treat all our patients with respect and dignity.


Norton Canes Medical Centre


Brownhills Road


WS11 9SE

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Training provider


Applications for this apprenticeship are being processed by Walsall College - Wisemore Campus


Nichole Jackson 01922 657087

Customer service practitioner level 2

20% off the job training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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