Customer Service Assistant Apprentice Builders Marketplace Ltd
Assisting with Customer Service Team to deal with customer enquiries and complaints via telephone, email and various selling platforms.
Closing date: 22 Jul 2022
Apprenticeship summary
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Weekly wage
£192.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday, 8am to 6pm - flexible 8 hour shift, to be agreed on appointment
Total hours per week: 40.00
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Expected duration
15 months
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Possible start date
25 Jul 2022
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Date posted
03 Mar 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001828501
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Positions
2 available
As part of your role you will be: liaising with customers over the phone and via email, resolving complaints/general queries, chasing/locating orders and following up on customer deliveries, and responding to customer messages via our various selling platforms. You may also be required to assist with various ad-hoc tasks as and when required by the team.
Requirements and prospects
Desired skills
Technically savvy, computer literature, good English and numerical skills, attention to detail, good telephone manner.
Personal qualities
Punctuality, Reliability, Responsible, Proactive, Quick Learner.
Desired qualifications
At least Maths & English GCSE or equivalent at grade C/4 and above.
Future prospects
Full Time role in the office – Customer Service Representative.
Things to consider
Long periods of working on computer.
About the employer
Builders Marketplace is a Timber & Builders Merchant in West Thurrock, Essex. We are just around the corner from Lakeside Shopping Centre, so we are easy to get to both by car and public transport. We sell to the general public as well as trade customers. We have our office building and warehouse building, we have around 6 warehouse team members and 11 office staff members. The office building is split into several offices – marketing department, sales department, customer service department, director’s offices.
Employer
Builders Marketplace Ltd
https://www.buildersmerchant.com/
Address
Motherwell Way
GRAYS
RM20 3XD
Additional location information
Training
Training provider
SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION
Applications for this apprenticeship are being processed by South Essex College
Contact
Diane Ridgley 07855701273 diane.ridgley@southessex.ac.uk
Level 2 Customer Service Practitioner Apprenticeship Standard
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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