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Customer Service Assistant Apprentice Builders Marketplace Ltd

Assisting with Customer Service Team to deal with customer enquiries and complaints via telephone, email and various selling platforms.

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Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8am to 6pm - flexible 8 hour shift, to be agreed on appointment

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    25 Jul 2022

  • Date posted

    03 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001828501

  • Positions

    2 available

As part of your role you will be: liaising with customers over the phone and via email, resolving complaints/general queries, chasing/locating orders and following up on customer deliveries, and responding to customer messages via our various selling platforms. You may also be required to assist with various ad-hoc tasks as and when required by the team.

Requirements and prospects

Desired skills

Technically savvy, computer literature, good English and numerical skills, attention to detail, good telephone manner.

Personal qualities

Punctuality, Reliability, Responsible, Proactive, Quick Learner.

Desired qualifications

At least Maths & English GCSE or equivalent at grade C/4 and above. 

Future prospects

Full Time role in the office – Customer Service Representative.   

Things to consider

Long periods of working on computer.  

About the employer

Builders Marketplace is a Timber & Builders Merchant in West Thurrock, Essex. We are just around the corner from Lakeside Shopping Centre, so we are easy to get to both by car and public transport. We sell to the general public as well as trade customers. We have our office building and warehouse building, we have around 6 warehouse team members and 11 office staff members. The office building is split into several offices – marketing department, sales department, customer service department, director’s offices. 

Employer

Builders Marketplace Ltd

Address

Motherwell Way

GRAYS

RM20 3XD

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Additional location information

Unit B6 J31 Park Motherwell Way West Thurrock Essex RM20 3XD

Training

Training provider

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Applications for this apprenticeship are being processed by South Essex College

Contact

Diane Ridgley 07855701273 diane.ridgley@southessex.ac.uk

Level 2 Customer Service Practitioner Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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