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Level 2 Customer Service Practitioner Desk Write Office Supplies Ltd

A varied customer focused role involving taking customer orders via phone and email, supplier queries, marketing and promotion, outbound sales calls to potential new customers, maintaining database and general office duties.

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Closing date: 15 Dec 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 9.00am- 5.00pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    03 Jan 2023

  • Date posted

    01 Mar 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Taking customer orders via phone and email - input details onto CRM system
  • Handle supplier queries
  • Purchasing exercises with a view to best product from best supplier recommendations
  • Marketing and promotion- social media and emails to customers
  • Outbound sales calls to introduce Desk Write to potential new customers
  • Building and maintaining database
  • General office duties

Requirements and prospects

Desired skills

  • Good organisational skills
  • Confident IT skills

Personal qualities

  • Punctual
  • Good communicatior 
  • Confident communicaing by telephone
  • Can use your own initiative
  • Personable and friendly

Desired qualifications

Minimum Grade 4 GCSE in Maths and English.

Future prospects

For the right candidate, there will be an opportunity for real growth, progression and responsibility within the company.

Things to consider

An assessor from In-Comm Training will visit you once a month to deliver the qualification. You will also need to attend In-Comm (WS9 8UG) for additional ad-hoc training (over a block period).

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

About the employer

Desk Write Business Solutions has over 25 years of experience in the supply of office products to businesses, schools, councils, and charities all over the UK.

Please see website, for futher information.


Desk Write Office Supplies Ltd



Sidings Close


WV11 3DR

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Training provider


Applications for this apprenticeship are being processed by In-Comm Training Services Ltd


Alex Jones 07918 567041

  • Level 2 Customer Services Practitioner qualification
  • Functional Skills (If required)
  • Personal Learning and Thinking Skills 
  • Employment Rights and Responsibilities 
  • 20% off the job training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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