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Customer Service Apprentice Swanage Pier Trust(The)

Swanage Pier is a popular heritage attraction with over 110,000 people visiting every year. The successful candidate will have the opportunity to gain experience from a highly motivated, enthusiastic and dedicated team.

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Closing date: 30 Aug 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9am – 5pm Flexibility is required for attendance at events etc. including evenings and weekends. Total hours per week: 37.5

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Sep 2022

  • Date posted

    24 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

This is a unique 2 year business apprenticeship opportunity to work for an organisation which is both a business and a charity.

As a customer facing business, in the first year, the role will focus on all aspects of customer service. The apprentice will learn about the organisation, its values, policies and procedures and have regular ‘hands-on’ opportunities to engage with customers in a range of areas such as retail, fundraising, events, community radio, gate and boat operations.   

On successful completion of year 1, the apprentice will progress to Business Administration Level 3 and will continue to learn and develop key business skills while helping to support different departments within the organisation. The apprentice will take on further responsibilities and have the opportunity to focus on specific aspects of administration.

Requirements and prospects

Desired skills

  • Ability to ‘get involved’ and be prepared to engage with all aspects of Pier operations.
  • IT literate and confident using a computer. Good knowledge of Microsoft, emails, spreadsheets etc.
  • Excellent communication skills, both verbally and written
  • Passion for providing excellent service to all
  • Excellent listening skills
  • Good social media skills and knowledge
  • Have attention to detail
  • Ability to prioritise 

Personal qualities

  • Demonstrate a flexible approach to working patterns and duties
  • Demonstrate a warm, friendly attitude
  • Approachable
  • Ability to work independently
  • Enthusiastic and willing to learn
  • Professional courteous manner
  • Strong team player
  • Be highly motivated
  • Have a good sense of humour

Desired qualifications

GCSE A-C/4-9 in English and Maths or equivalent

Future prospects

Progression to a higher level apprenticeship qualification and to progress within the business. Possible permanent position for the right candidate on completion of the Apprenticeship.

Things to consider

The role will need to be flexible in order to support the business demands and the variation in seasonal activities.

From 1st April 2022, the National Minimum Wage (NMW) rate for apprentices is £4.81 per hour.  This rises annually as set by government. This applies to 16-18 year old apprentices and those aged over 19 in the first year of an Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Working Week: Dates and times to be confirmed at interview.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applicants have been received.

NOTE: If your application is successful, you must attend an initial interview with Weymouth College before your details are put forward to this employer. This will be arranged by an invitation from Weymouth College. This is not an interview for the job.

About the employer

Swanage Pier Trust aims to preserve and maintain the grade II listed Pier at the gateway to the Jurassic Coast World Heritage Site, for the benefit of visitors and the local community. The development of education and recreational facilities are key elements in helping to ensure the Victorian structure continues to attract a wide range of visitors for generations to come.


Swanage Pier Trust(The)



High Street


BH19 2AP

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Training provider


Applications for this apprenticeship are being processed by Weymouth College


Ben Adeney

Swanage Pier Trust will provide an induction programme. Formal training to be provided by Weymouth College with informal, on the job training by Swanage Pier Trust.

  • Customer service practitioner level 2

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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