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Apprentice General Practice Receptionist Market Surgery

Responsibility for providing first-line contact for patients on behalf of the Centre and dealing with their requests in a courteous and efficient manner. Responsibility for liaising with the different services. Contributes to the delivery of a range of services for patients. Assists with the general duties on the Practice reception.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours will vary between 08:00 - 19:00, on a rota basis, days and shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    17 months

  • Possible start date

    25 Jul 2022

  • Date posted

    18 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001824681

  • Positions

    1 available

Duties and responsibilities:

Here you will be following policies and procedures to include health and safety.

Duties will include:

  • Using Word processing skills to input details, referral letters and external correspondence
  • Problem solving
  • Deal with customers – booking appointment, referrals and queries
  • Summarising of medical records
  • Undertakes surveys/audits
  • Contributes and makes suggestions for improving service provision
  • Ensuring that the Reception and Waiting area is kept in order
  • Making and receiving calls
  • Understanding of medical terminology
  • Maintain high standards at all times - Ensuring practice complies with the Approved Code of Practice in Management of Health and Safety at Work Regulations
  • To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection
  • Ensure All information relating to patients and staff gained through your employment with this Practice is confidential

Requirements and prospects

Desired skills

  • Have good timekeeping skills
  • Good communication skills

Personal qualities

You will:

  • Enjoy a busy environment
  • Have confidence when on the telephone
  • Have an understanding and follow confidentiality at all times
  • Work as a team member and be able to prioritise workload
  • With compassion and a positive attitude

We are looking for a friendly, reliable, hardworking person to become part of our busy team.

Desired qualifications

GCSEs at grades D/3 or above (or equivalent) in maths and English.

Future prospects

Full-time role for ideal candidate upon completion of the apprenticeship.

Things to consider

Please be aware you will be working in the company and will also be required to attend Alliance Learning for the Day release training.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates

About the employer

Bolton Community Practice Community Interest Company is a Social Enterprise Organisation. This means that staff and patients are actively involved in the development of the practice and its services.

We offer a high quality and flexible service that aims to meet your needs. We will care for patients from all over the Borough of Bolton. We do not have a practice boundary, so if you live in Bolton you can register with us.

We are a Dementia Friendly Organisation.

Bolton Community Practice achieve Gold in Pride In Practice

We have 4 sites and patients who are registered with the practice are welcome to attend any site and may attend different sites at different times.

Employer

Market Surgery

Address

103

Chorley New Road

Bolton

BL6 5QF

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Training

Training provider

ALLIANCE LEARNING

Applications for this apprenticeship are being processed by Alliance Learning

Contact

Recruitment Team 01204 677888

The successful applicant will be working towards a Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 2 NVQ
  • Technical Certificate
  • Functional Skills

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please register your details on our website and a member of our dedicated team will contact you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022