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Digital Support Technician Tascomp Ltd

Tascomp Ltd are looking for an enthusiastic, hardworking individual to join their team as a Digital Support Technician. The successful candidate will work towards a Level 3 Apprenticeship in Information Communication Technician.

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Closing date: 30 Jul 2022

Apprenticeship summary

  • Weekly wage

    £228.00

  • Working week

    Monday to Friday, 38 hours per week Starting wage will be National Apprentice Minimum wage, Rising to £6 per hour after a four week trial period

    Total hours per week: 38.00

  • Expected duration

    21 months

  • Possible start date

    07 Aug 2022

  • Date posted

    18 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001824414

  • Positions

    1 available

To be trained in the following job duties:

  • Responding to requests for support from external customers (via telephone and email)
  • Using internal software tools to report support activities
  • Sending emails to internal and external customers
  • Using internal software tools to identify and sign off tasks
  • Configuring our PlantRun system software for new customers, for example:
    • Modifying and creating new displays
    • Setting up the live Signal database
    • Configuring the links to the hardware
  • Setting up PlantRun hardware
  • Upgrading our software for existing customers throughout the UK using remote connection software
  • Testing PlantRun systems and preparing for Factory Acceptance Tests
  • Using Microsoft Office tools to view and update work instructions

Requirements and prospects

Desired skills

  • Able to use Microsoft Office products - Word, Excel, Powerpoint
  • Knowledge of IT hardware
 

Personal qualities

  • Self motivated and a can-do attitude
  • Ability to work in a multi-skilled team
  • Attention to detail
  • Organisation of own tasks / workload
  • Ability to communicate well
 

Desired qualifications

  • GCSE Grade C/4 on Maths and English

Future prospects

  • A permanent contract may become available upon completion of the apprenticeship

Things to consider

  • This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships.
  • Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship.
  • For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview.
  • Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 
  • Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

 

Minimum wage

 

  • The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
  • Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £6.56 an hour for 18-20 year olds, £8.36 for anyone aged 21-22 and £8.91 for anyone aged 23 and over.
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

About the employer

Tascomp is a small company that has been providing software and systems for industrial automation for almost 40 years. With a strong team of developers our Prodigy SCADA package has been used in numerous applications, both in the UK and throughout the world.

We also supply PlantRun systems for production monitoring and PAMS for alarm management in air traffic control towers. Both of these products make use of our Prodigy software.

Employer

Tascomp Ltd

Address

Newburgh Court

Billingham

TS23 4EE

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Training

Training provider

MIDDLESBROUGH COLLEGE

Applications for this apprenticeship are being processed by Northern Skills Group

Contact

Kaitlyn Potton 01642 333734 KE.Potton@mbro.ac.uk

Level 3 qualification in Information Communication Technician

Technical Certificate

Functional Skills in Maths, English and ICT (where required)

Day release class

Apprenticeship standard

Information communications technician

Level 3 (A level)


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