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Customer Service Apprentice LANGUAGE EMPIRE LIMITED

The opportunity has arisen for an enthusiastic Customer Service Advisor to provide an excellent service to our interpreters and Customers via telephone and email. The role is full time and office based.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage

    £168.35

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 35.00

  • Expected duration

    16 months

  • Possible start date

    01 Aug 2022

  • Date posted

    28 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001824307

  • Positions

    1 available

Duties will include:

  • Calling interpreters and assigning them to bookings using our bespoke portal
  • Providing exceptional telephone support to guide customers on their queries
  • Providing updates to customers in line with customer service level agreements and ability to service the customer requirements
  • Ability to use own initiative and make good judgement using established procedures for each service request

Requirements and prospects

Desired skills

  • Well organised
  • Able to prioritise a varied workload
  • Confident when dealing with colleagues and customers
  • Positive attitude
  • Strong knowledge of MS office, including outlook, word, PowerPoint and excel.

Personal qualities

  • Proactive approach (Can do attitude) (Motivated).
  • Professional
  • Punctual (Time keeping)
  • Willing to learn
  • Trustworthy
  • Independent
  • Outgoing

Desired qualifications

  • Must have both English and maths GCSE’s grade C/4 or above

Future prospects

  • We are looking for someone who shares our values and vision to complete the initial apprenticeship and progress with us into a more senior role with-in the company. We believe in helping people become the best they can be, and succeed in their professional life

About the employer

Language Empire is on a mission to revolutionize the translation & interpretation industry. Since, its establishment in 2001, the company is providing professional interpreters mostly to public sector organizations in the UK. We supply interpreting and translation services local and nationwide covering 200 core languages and dialects throughout the UK.

Employer

LANGUAGE EMPIRE LIMITED

Address

Mitchell Hey Mills

College Road

Rochdale

OL12 6AE

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Training

Training provider

BURY COLLEGE

Applications for this apprenticeship are being processed by Bury College

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • College attendance may be required monthly, tbc.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2022