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Apprentice Field Service Engineer Snap on Diagnostics

Snap On Diagnostics are looking for x2 Apprentices to join their team of Field Service Engineers. This is a great opportunity for someone looking to start a career in engineering!

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Closing date: 07 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38 to £356.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 08:45 – 17:00, hours may be flexible,

    Total hours per week: 37.50

  • Expected duration

    42 months

  • Possible start date

    15 Aug 2022

  • Date posted

    17 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • To install equipment on customer sites
  • To meet timescales as per the install booking calendar
  • Provide demonstration of equipment on customer sites
  • Maintain accurate call status information by closing completed calls daily / reviewing new calls logged
  • Provide efficient and effective response to customer calls
  • To perform install equipment on customer sites
  • To affect repairs, calibrations and other customer requirements in accordance with the applicable SQMS procedures
  • Accurate management of inventory as defined within SQMS operating procedures
  • Ensure all tooling, test and diagnostic equipment is calibrated and tested for electrical safety
  • Complete all necessary documentation in a timely fashion
  • Maintain appropriate Quality records and Product support documents
  • Provide customer feedback to the appropriate area
  • Ensure compliance of the UKAS calibration procedures
  • Awareness and understanding of work practices SEQ, Quality and H & S system requirements, departmental objectives and subsequent changes
  • The employee will observe confidentiality regarding Snap-on’s products and policies and refrain from any disclosure, which may be prejudicial to copyrights or other Intellectual properties
  • Provide “Passionate customer care” at all times
  • Provide customers with “Uncompromising quality of work at all times
  • Be aware of Customer Connections Metrics and actively work towards achieving the desired results
  • Any other duties requested by Manager

Requirements and prospects

Desired skills

  • Functional/Technical skills; has the knowledge and skills to do the job to a high level of accomplishment.
  • Problem solving skills; Uses rigorous logic and methods to solve problems with effective solutions. Looks beyond the obvious for answer.

Personal qualities

  • Composure: if a challenging situation occurs, you will be able to stay calm and follow instructions when under pressure
  • Customer Focus; is dedicated to meeting and exceeding customer expectations by delivering a 1st class customer service experience at all times
  • Integrity and trust; is widely trusted, is seen as a direct, truthful individual who will present the truth in an appropriate and positive manner
  • Interpersonal savvy; relates well to all kinds of people, up, down and sideways both inside and outside the organisation. Builds appropriate rapport, constructive and effective relationships and can use their sense of diplomacy and tact to diffuse even high-tension situations comfortably
  • Peer relationships: can quickly find common ground and solve problems.  Is seen as a team player
  • Planning: can accurately scope out both the length and complexity of tasks and projects, sets achievable goals and objectives
  • Time Management; Uses their time effectively and efficiently by concentrating their efforts at all times on the business priorities

Desired qualifications

A minimum of 5 GCSEs at grades A*-C/9-4 (or equivalent) including English and a science and a minimum of a grade C/5 or above (or equivalent) in maths. 

Future prospects

To become an engineer within Snap-on performing installations/calibrations and servicing equipment.

Things to consider

Please be mindful that the initial stages of your training will take place in the STEGTA Training Centre in Flixton, Manchester. You will be required to travel here on a day release basis throughout Year 1 of the programme. 

This role requires the successful candidate to possess a clean driving licence (due to travelling within the role). 

Please do not contact the employer directly - all application should come via STEGTA.

About the employer

Snap-on Diagnostics is widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector; part of a $4 billion organisation.

Over the last year we have seen significant growth in our equipment business and are now expanding in several areas to continue our industry leading support to our customers. Our customers’ success is what continuously drives us forward and we now require additional customer-focussed associates


Snap on Diagnostics


6 Arundel Gate


S1 2PP

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Additional location information

The Apprentice will be field based and work all over the Sheffield area although the employer doesn't have a site in this location.


Training provider


Applications for this apprenticeship are being processed by Salford & Trafford Engineering Group Training Association Limited


Nicola McGivern

Level 3 Maintenance and Operations Engineering Technician apprenticeship standard, which includes:

  • Practical Skills Training which will be undertaken at The STEGTA Training Centre based in Flixton, Manchester on a day release basis during the initial stages of the apprenticeship programme
  • BTEC Level 3 Diploma to be studied at college on a day release basis over 2 years
  • Portfolio based evidence to cover all Knowledge, Skills & Behaviours requirements of the Standard
  • End-Point Assessment (EPA)
  • Level 2 Functional Skills in maths and English (if required)

Apprenticeship standard

Maintenance and operations engineering technician

Level 3 (A level)

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