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Apprentice Office Assistant WE ARE WITH YOU

Gain valuable administrative skills with one of the UK’s leading drug, alcohol and mental health charities. As the Apprentice Office Assistant your role will be varied and busy, and provide you with a range of learning opportunities.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday: 09:00 – 17:00. Includes a half hour (unpaid) lunch break each day. 20% Paid time during working hours to complete learning.

    Total hours per week: 37.50

  • Expected duration

    2 years

  • Possible start date

    08 Aug 2022

  • Date posted

    17 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

If you’re seeking your first bit of work experience in the not for profit sector, or looking to develop your administrative skills, this apprenticeship with We Are With You could be the perfect route for you.

Primarily, you will work in close collaboration with local management, service and administrative staff to provide an efficient and high-quality administrative service.

Alongside this there will be scope for you to provide information on our services to service users via a range of methods, including telephone, post and in person.


Service Delivery - 

  • Deal with correspondence, receive and process referrals as required by the local management and administrative team.
  • Attend all appropriate internal and external meetings.
  • Monitor, co-ordinate and arrange appointments (if applicable) for the Service team as required and be the first point of contact in relation to appointment difficulties for service users.
  • Collect, input and manage data related to the initial referral process and booking of appointments (if applicable).
  • Support the team in fostering and maintaining effective, collaborative and positive working relationships with local agencies and to support the promotion of the service to local communities.
  • Assist the Service in telephone work, dealing with general enquiries, logging messages, referring on to an appropriate practitioner/service.
  • Photocopy, scan and file as required.
  • Maintain and update information sources as applicable.
  • Cover the work of administration staff in their absence.

General Responsibilities - 

  • Confidentiality: Ensure confidentiality at all times, only releasing confidential or personalised information externally with prior consent from a line manager.
  • Data Protection Act: To comply with the requirements of the Data Protection Act and its amendments to ensure integrity and security of information entrusted to We Are With You.
  • Safeguarding: Ensure the organisational and individual statutory and organisational responsibilities are met in respect of safeguarding Children & vulnerable adults.
  • Conflict of interest: All applicants/employees in any post within We Are With You are required to declare any involvement either directly or indirectly with any firm, company or organisation that has a contract with We Are With You. Failure to do so may result in an application being rejected or dismissal after appointment.
  • Equal Opportunities and Diversity: To ensure that all service users, their partners and carers, colleagues both in We Are With You and other partner organisations are treated as individuals within We Are With You’s Diversity and Equality framework.
  • Health and Safety: Compliance at all times with the requirements of the Health and Safety regulations.
  • Quality Assurance: To ensure all activities are delivered in a way that supports and maintains We Are With You's registration with the Care Quality Commission and appropriate agencies in the devolved administrations.

Please Note - 

  • Any offer of the apprenticeship will be subject to the receipt of two references.

Requirements and prospects

Desired skills

  • Good communication skills – both written and verbal
  • Good ICT skills
  • Ability to work well on own initiative
  • Ability to prioritise workloads

Personal qualities

  • Effective interpersonal skills and ability to relate to a wide range of people
  • Be able to respond well to change
  • Flexible and adaptable

Desired qualifications

  • GCSE Grade 9 - 4 (or A - C) in English and Maths. Or equivalent qualifications in these subjects.

Future prospects

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider


  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

Travel Information

  • Nearest Station is Faversham Train station which is around 10 minutes walking distance. The nearest bus stops are a five-minute walk away.

About the employer

We Are With You is a charity providing free, confidential support to people experiencing issues with drugs, alcohol or mental health.

We use our expertise to deliver support and raise awareness around drugs, alcohol and mental health.

We're a caring, passionate and inclusive organisation where people can thrive, progress and connect with others.





Jubilee Way


ME13 8GD

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Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jul 2022