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Kia Service Advisor Apprentice HUMMING BIRD MOTORS PLC

Would you like a career in the automotive industry as a Service Adviser, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties include meeting and greeting visitors, booking cars in for service and MOT's etc.

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Closing date: 08 Jul 2022

Apprenticeship summary

  • Weekly wage

    £192.40

  • Working week

    8.30am - 5.00pm, days TBC

    Total hours per week: 40.00

  • Expected duration

    16 months

  • Possible start date

    10 Aug 2022

  • Date posted

    16 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001823387

  • Positions

    1 available

Are you passionate about a career in the automotive industry?

Do you strive to deliver excellent customer service?

Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family like Care"?

If the answer is "yes", then the Kia Apprenticeship Programme could be the career route for you. Hummingbird Motors are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Computer literate
  • Meticulous attention to detail
  • Ability to use own initiative
  • Personal qualities

Personal qualities

  • Passionate about the automotive industry
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Forward thinking and keen to learn, with an interest in development and progression
  • Hardworking
  • Punctual
  • Reliable
  • Must have a can do attitude
  • Polite and courteous
  • The willingness to also undertake basic duties as part of training

Desired qualifications

A*-C/9-4 GCSE in maths and English (or equivalent), Science and ICT are desirable.

Future prospects

Possible permanent position on the completion of the apprenticeship. On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between £22k-£28k.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

As an Apprentice with Kia you will receive the best training the industry has to offer. Being a full time employee of a Kia dealership you will earn while you learn and receive first class off the job training at our state-of-the-art Kia Academy Training Centre.

Employer

HUMMING BIRD MOTORS PLC

Address

363 Edgware Road

Colindale

Colindale

NW9 6AF

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Training

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Nottingham College Apprenticeship Team

Level 2 Customer Service Practitioner Standard. You will be required to attend the Kia Academy Training Centre in Nottingham for your block release training.

This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

  • Nationally recognised qualifications IMI level 2
  • Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor
  • Regular in dealer review and assessment visits

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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