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Apprentice IT Technician Michael Hill Partnership

We have an exciting opportunity for an IT Support Apprentice within the legal industry based in Leicester. Our aim is to grow in our use of IT and look for innovative ways to provide a better digital experience to customers & staff. This role will involve providing onsite support to the office as well as maintaining and updating the IT systems.

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Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9:00am - 5:00pm (with 1 hour for lunch between 1:00pm - 2:00pm)

    Total hours per week: 35.00

  • Expected duration

    24 months

  • Possible start date

    01 Sep 2022

  • Date posted

    16 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

We appreciate that you will likely be at the beginning of your IT career, so we’re not looking for someone with years of experience but rather someone who can demonstrate basic IT skills, with an interest for the subject and the desire to learn on the job. You will work alongside an existing IT technician who will share and assign responsibilities.

Main duties and responsibilities:

  • Provide 1st line support to staff, face-to-face, via telephone or by email
  • Installation and maintenance of hardware and software
  • Investigate and resolve issues with IT equipment and systems
  • User management + account setup
  • Making backups
  • Testing of new systems. Provide basic training to staff relating to the use of IT systems
  • Assist with general legal admin and become familiar with the legal software as well as the basic process

Requirements and prospects

Desired skills

  • Computer Literate & aptitude for picking up IT related systems quickly
  • Good knowledge of windows operating system, office applications and IT hardware
  • Effective communication/Customer service skills (& Ability to communicate technical information)
  • Can prioritise and work under pressure
  • Can work independently when required
  • Organised

Personal qualities

  • Proactive
  • Good problem solver
  • Willing to learn
  • Flexible attitude
  • Passion for IT
  • A ‘Can Do’ attitude

Desired qualifications

GCSE C/4 and above in English, maths and an IT related qualification. (GCSE (or equivalent) in IT or Computer Science.)

Future prospects

Potential opportunity for a permanent role within the company following successful completion of the Apprenticeship.

Things to consider

  • Must be able to work between 9-5 and be able to travel to the location of the office (LE2)
  • Additional training to take place at Loughborough College to develop knowledge, skills, and behaviours to accordance to this Apprenticeship. Please ensure you are able to travel before applying
  • Potential start date has some flexibility between June-August 2022
  • Loughborough College has the right to close this vacancy before the end date

About the employer

Michael Hill Partnership are a long-established law firm which operates from the centre of the UK. The firms’ unique character has been continuously called upon by private and business clients from across the country and overseas. The partners have more than 100 years of combined legal experience covering areas of legal work such as commercial property, employment, personal injury and family law. Wherever it is you are based, you can be assured that our solicitors are happy to help.


Michael Hill Partnership



London Road



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Training provider


Applications for this apprenticeship are being processed by Loughborough College


Hayley Cousins 07827 252299

Information & Communications Technician.

End-Point Assessment (EPA)

  • End-point assessment (EPA) is the final stage that an apprentice goes through to complete their Apprenticeship
  • The Apprentice must show their learning to an independent end-point assessor and the grades available are distinction, pass or fail
  • The EPA will include: Summative Portfolio, Synoptic Project, Employer Reference, Interview

Delivery Method

  • Our delivery model includes a 1 day per week college attendance for training and development of skills, knowledge and behaviours and 1:1 support from your trainer assessor in the workplace and will include assignments, work-based company projects and self-study
  • Average duration is 24 months

Apprenticeship standard

Information communications technician

Level 3 (A level)

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