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Apprentice IT Support Engineer- ICT Level 3 Daly Telecom Ltd

Due to Dalycom’s continued growth and expansion they are now recruiting for an Apprentice IT Support Engineer to help maintain their customers’ data networks & devices.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8.30am - 5.00pm

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    29 May 2022

  • Date posted

    14 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Day to day duties may include but not necessarily limited to:

  • Working between the office base and customer sites across the UK
  • Taking support calls, logging and resolving faults with remote software management or site visits if required
  • Supporting our onsite engineers with Voice and Data installations throughout a range of sites, from retail units to commercial office spaces
  • Assisting with the maintenance of Voice and Data networks and communication systems
  • Undertake training and industry related courses that benefit the job role (when applicable)

Requirements and prospects

Desired skills

  • Hold a Full UK driving license.
  • Strong communication skills with a pleasant telephone manner.
  • Good literacy, numeracy and IT skills
  • Attentive listener with the ability to follow instructions.
  • Keen attitude to learn and develop.
  • Flexible to work occasional overtime and weekends.
  • Punctual and reliable.

Personal qualities

  • Punctual
  • Reliable
  • Self-motivator
  • Personable
  • Empathetic
  • Determined
  • Proactive
  • Excellent communicator

Desired qualifications

  • Minimum of 4 x GCSE’S grade A-C / 8-4 including English and maths or equivalent

Future prospects

  • The opportunity to secure a full-time position once the apprenticeship has concluded
  • Possible further Apprenticeship Training at a higher level

Things to consider

Must hold a full UK driving license.

Benefits include:

  • Excellent overtime rates paid
  • 28 days holiday including bank holidays
  • Birthday holiday
  • Company Pension
  • Company Insurance

About the employer

Dalycom have over 35 years of experience in delivering innovative business communication and IT solutions to improve your customer’s journey, increase productivity and manage staff performance.

There’s no doubt that your telecoms and IT infrastructure is the backbone of your organisation and you probably want it to work as efficiently as possible so you can concentrate on doing what you do best - running your business.


Daly Telecom Ltd


Daly Telecom Ltd, The Point, Granite Way, Mountsorrel


LE12 7TZ

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Training provider

TDM Wyre Academy

Applications for this apprenticeship are being processed by The Development Manager Ltd


Tommy McDonnell

  • Information Communications Technician Level 3 Apprenticeship Standard

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today