Technical Support Advisor Apprentice Shopwired Co Uk Ltd
We are looking for a candidate to train to be a Technical Support Advisor to join our growing business support team. Once trained your role will be to assist new ShopWired users with the tools that our platform has to offer.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Jul 2022
Apprenticeship summary
-
Annual wage
£12,000.00
-
Working week
Monday - Friday - 9:00am - 6:00pm
Total hours per week: 37.50
-
Expected duration
15 months
-
Possible start date
18 Jul 2022
-
Date posted
14 Feb 2022
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001821614
-
Positions
1 available
Core duties will include:
- Assist customers in setting up their websites
- Help to import information into ShopWired customer accounts
- Communicate with customers to discover their needs or problems
- Offer solutions to customers or solve their problems
Requirements and prospects
Desired skills
Required skills:
- A desire to provide excellent customer service
- A good understanding of Microsoft Excel
- Strong communication skills with good mathematical ability
- High proficiency in computers
- Organised, punctual and reliable
Desirables:
- Knowledge of at least one ecommerce platform (e.g. Magento, Shopify, BigCommerce)
Personal qualities
- Interested in ecommerce and web design sectors
- Able to follow instructions and work accurately
- Able to pick up new skills quickly
Desired qualifications
Minimum of 4 X GCSE’S grade A-C/8-4 or equivalent including English and maths.
Future prospects
Full-time job role, career progression, further training.
Things to consider
Support team hours are between 9am and 6pm Monday to Friday (These may increase in the future as well as adding weekend working in) You will be required to work a total of 37.5 hours a week.
About the employer
ShopWired is the UK’s preferred eCommerce platform for selling online. ShopWired has a large range of features, including Facebook and eBay shop integration tools. ShopWired is the perfect tool for those businesses that want to build a great store quickly.
Employer
Shopwired Co Uk Ltd
Address
Suite 4, 17, Wrens Court, Lower Queen Street
SUTTON COLDFIELD
B72 1RT
Training
Training provider
TDM Wyre Academy
Applications for this apprenticeship are being processed by The Development Manager Ltd
Contact
Tommy McDonnell tommy.mcdonnell@tdm.co.uk
Advanced Digital Support Apprenticeship.
Apprenticeship standard
Digital support technician
Level 3 (A level)
Employer's Application Instructions
If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 17 Jul 2022