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Technical Support Advisor Apprentice Shopwired Co Uk Ltd

We are looking for a candidate to train to be a Technical Support Advisor to join our growing business support team. Once trained your role will be to assist new ShopWired users with the tools that our platform has to offer.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jul 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday - 9:00am - 6:00pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    18 Jul 2022

  • Date posted

    14 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Core duties will include:

  • Assist customers in setting up their websites
  • Help to import information into ShopWired customer accounts
  • Communicate with customers to discover their needs or problems
  • Offer solutions to customers or solve their problems

Requirements and prospects

Desired skills

Required skills: 

  • A desire to provide excellent customer service
  • A good understanding of Microsoft Excel
  • Strong communication skills with good mathematical ability
  • High proficiency in computers
  • Organised, punctual and reliable 


  • Knowledge of at least one ecommerce platform (e.g. Magento, Shopify, BigCommerce)

Personal qualities

  • Interested in ecommerce and web design sectors 
  • Able to follow instructions and work accurately 
  • Able to pick up new skills quickly 

Desired qualifications

Minimum of 4 X GCSE’S grade A-C/8-4 or equivalent including English and maths.

Future prospects

Full-time job role, career progression, further training.

Things to consider

Support team hours are between 9am and 6pm Monday to Friday (These may increase in the future as well as adding weekend working in) You will be required to work a total of 37.5 hours a week.

About the employer

ShopWired is the UK’s preferred eCommerce platform for selling online. ShopWired has a large range of features, including Facebook and eBay shop integration tools. ShopWired is the perfect tool for those businesses that want to build a great store quickly.


Shopwired Co Uk Ltd


Suite 4, 17, Wrens Court, Lower Queen Street


B72 1RT

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Training provider

TDM Wyre Academy

Applications for this apprenticeship are being processed by The Development Manager Ltd


Tommy McDonnell

Advanced Digital Support Apprenticeship.

Apprenticeship standard

Digital support technician

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jul 2022