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Restaurant Front of House Apprentice Hotel Prince Regent
Your role is to provide exceptional customer service whilst performing your regular duties, as well as assisting fellow waiting staff. Other duties include talking to guests to ensure they have a good experience, reporting any guest complaints or workplace issues to the Manager.
Closing date: 30 May 2022
Apprenticeship summary
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Weekly wage
£165.00 - £227.00
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Working week
30 hours over 5 days including a learning day. Working days and times will vary but rotas will be available a week in advance. Split shifts will be required. Shifts TBC.
Total hours per week: 30.00
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Expected duration
14 months
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Possible start date
13 Jun 2022
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Date posted
11 Feb 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001821533
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Positions
1 available
- Greeting and serving guests with food and drinks as required
- Talk to guests about the menu and drinks, and recommend possible combinations
- Take customers' orders and pass them to kitchen staff or bar assistants
- Clear tables of dirty dishes, cutlery and glasses in a timely manner when guests have finished eating or drinking, and return to kitchen wash up area
- Ensure your tasks are completed as guided by the Restaurant Manager
- Work as a team with other staff in the dining room, and effectively be able to communicate with the Kitchen staff
- To serve up to 28 guests per station at the Restaurant Managers discretion
- Make sure your section is clean and tidy and reset for the next session using clean and undamaged glasses or cutlery and plate-ware
- Any other reasonable related task as guided by the Restaurant Manager
- Be accurate and courteous at all times
- Attend Training and Refresher Training sessions, as required by the hotel management
- Be aware of company Health & Safety policy in your workplace and assist others to help to maintain a safe working environment
Requirements and prospects
Desired skills
- Able to work on their own initiative and as part of a team
- Has excellent customer service skills
- Friendly & approachable
- Upbeat & positive attitude
- Great communication & organisational skills
- Must have a passion for working with the general public
Personal qualities
- Able to work well in a team
Desired qualifications
Any formal training that assists you with this busy role such as Welcome Host Customer care training
Future prospects
- Fully trained employee
- Full-time contracts
- Level three apprenticeship
Things to consider
- Working with the general public
- Fast-paced environment
About the employer
Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of 25 luxury coaches.
The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.
Employer
Hotel Prince Regent
Address
139
The Esplanade
Weymouth
DT4 7NR
Training
Training provider
LOCOMOTIVATION LTD.
Applications for this apprenticeship are being processed by Locomotivation Ltd
Contact
Judith James 01202 567204 vacancy-enquiries@locomotivation.co.uk
Level 2 Hospitality Team Member Apprenticeship Standard, which includes:
- Induction training
- Level 2 apprenticeship
- 1 Learning day per week
- Online hospitality training
- One to one coaching
Apprenticeship standard
Hospitality team member
Level 2 (GCSE)
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