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Customer Service Apprenticeship ENERGY MADE SIMPLE LIMITED
This is a full time role (Monday to Friday 8.30am-4.30pm) for 12 months working as part of a team making outbound calls, compiling and validating contracts as well as compliance checking. You will also study for a nationally recognised qualification in Customer Service and gain valuable working experience.
Closing date: 24 Aug 2022
Apprenticeship summary
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Weekly wage
£180.38
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 8.30am - 4.30pm (inc 30 minute unpaid break)
Total hours per week: 37.50
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Expected duration
12 months
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Possible start date
26 Aug 2022
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Date posted
11 Feb 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001821192
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Positions
5 available
This is a full time role (Monday to Friday 8.30am-4.30pm) for 12 months working as part of a team making outbound calls, compiling and validating contracts as well as compliance checking. You will also study for a nationally recognised qualification in Customer Service and gain valuable working experience.
1. Learning to apply a range of skills in order to provide an excellent service to customers including making outbound calls, contacting energy suppliers, compiling and validating contract with compliance checking, sending and responding to emails and assisting with some basic administrative duties.
2. Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills.
3. Learning to deal with all queries in an effective and efficient way.
4. Learning how to accurately maintain records, both manual and computerised.
5. Meeting agreed targets and helping to support the delivery of the company’s objectives
6. Effectively using IT as appropriate
7. Gaining a good understanding of the procedures and policies of the company
8. Maintaining excellent levels of attendance at college/tutor sessions and successfully achieving an NVQ in Customer Service
Requirements and prospects
Desired skills
Skills Required:
• Great communication and interpersonal skills
• Commitment to delivering focused customer services
• The ability to take ownership of tasks and work accurately and flexibly within a busy team
• An enthusiastic and positive approach
• The ability to deal with a range of situations and respond to customers’ needs
• Good IT skills
Personal qualities
- We are looking for someone who is eager to learn and enthusatic about the job role
- The required person needs to be able to work within a team environment and really be a team player
Desired qualifications
None.
Future prospects
Opportunity for full time employment.
About the employer
From drilling to billing, the energy trade is complicated and constantly changing. So Energy Made Simple is here to help you better understand the energy you use to run your business.
Employer
ENERGY MADE SIMPLE LIMITED
Address
5 Fern Court, Bracken Hill Business Park
PETERLEE
SR8 2RR
Additional location information
Training
Training provider
LEARNING CURVE (JAA) LIMITED
Applications for this apprenticeship are being processed by Learning Curve
Contact
molly bowker molly.bowker@learningcurvegroup.co.uk
- Customer service level 2/3 depending on experience and ability
- Functional Skills in maths and English if required
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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