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Customer Service Apprentice INDUSTRIAL MEDICAL AGENCY LIMITED

Industrial Medical Agency is looking for a new apprentice to join their team earning £175 per week. Don't miss out on this fantastic opportunity. Apply Now!

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Closing date: 30 May 2022

Apprenticeship summary

  • Weekly wage

    £185.00

  • Working week

    Monday to Friday 9:30 to 5:30

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    31 May 2022

  • Date posted

    11 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001821160

  • Positions

    1 available

Duties to include:

  • Communicating over the telephone with clients and colleagues
  • Issuing letters to clients
  • Managing email inboxes
  • Use excellent customer service continuously
  • Organise and report data
  • Managing in-house computer systems
  • Dealing with incoming calls from clients and assisting appropriatetly
  • Collecting client information and completing the next steps
  • Arranging appointments with clients for other departments

Requirements and prospects

Desired skills

  • Attention to detail
  • Excellent communication skills and telephone manner
  • Strong numeracy and literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Previous experience within an admin-based role

Personal qualities

  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use your own initiative
  • Confident
  • Reliable
  • High level of motivation
  • Hard-working

Desired qualifications

A-C / 7-4 in GCSE English and maths or equivalent.

Future prospects

Progression within the business.


About the employer

Independent Medical Agency is a leading provider of independent medico-legal reports. IMA serve over 1000 individual customers from across the legal profession and insurance industry.

Employer

INDUSTRIAL MEDICAL AGENCY LIMITED

Address

5

New Augustus Street

Bradford

BD1 5LL

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Training

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Matthew Connell 07717752768 matthew.connell@keytraining.co.uk

  • Customer service Practitioner Level 2 Apprenticeship Standard
  • In house training from the employer
  • Functional Skills, if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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