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IT Apprentice (Level 3 Information Communications Technician) RENATO SOFTWARE LIMITED

We are recruiting on behalf of SENSO based at Lacon Childe School in Cleobury Mortimer, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday. Hours TBC.

    Total hours per week: 37.00

  • Expected duration

    22 months

  • Possible start date

    29 May 2022

  • Date posted

    11 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include: 

  • To provide on-site resolution of problems relating to desktop computing environments, and to identify opportunities and recommend solutions for improving service efficiency and effectiveness
  • To look at the latest technologies in order to make sure the school get the most out of ICT
  • Installation, configuration, and ongoing usability of desktop computers, laptops, Wireless Access Points (Install Only), telephony, peripheral equipment and software within established standards and guidelines
  • Recording of all assets including updating of asset management systems as well as tagging equipment and/or software as required, with strict adherence to Asset Management Inventory process
  • To assist in producing standard configurations, documentation and procedures in order to streamline processes and produce efficiencies
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • To give 1:1 help and guidance on desktop applications including, MS Office, Intranet, Internet, printing etc in order to maximum use of ICT
  • To ensure a visible presence in the schools and have a proactive approach to walking around the school, speaking with Teachers and ensuring ICT is running well
  • To complete regular site Audits of the Network Infrastructure (Cabinets), Hardware and Software
  • Delivering Silver support when requested through visiting those schools that have logged calls
  • Working on call queues as directed by the Education Desktop Services Team Leader
  • Ability to research new products
  • Proactive checks to be made to identify system faults i.e. Alert monitoring systems
  • Liaise back to Senso Software on a weekly basis to discuss any developments or concerns

Requirements and prospects

Desired skills

  • Feels confident using hardware, software and other technical devices
  • Has good communication and interpersonal skills
  • Has the ability to work well in a team and independently using their own initiative

Personal qualities

  • Is committed to complete the full apprenticeship programme
  • Has a true passion for new and emerging technology
  • Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends
  • Has a passion to learn with enthusiasm and motivation to achieve success
  • Loves helping others and enjoys working with people of all ages

Desired qualifications

  • We require someone who is educated to GCSE standard English and maths grade 4/C (or above) or equivalent or Functional Skills Level 2 in English and maths

Future prospects

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

About the employer

Trading since 2015, senso™ is the first to provide a completely modular, cloud-based Network and Classroom Management Software. lets users manage their organisation’s computers from a centralised web portal in real-time. Not limited by the boundaries of a Local Network, senso™ is highly scalable and perfect for those needing a solution to monitor and manage computers in a single or multiple locations.

We aim to make senso™ the most robust, flexible and reliable solution in the world for all Network and Classroom Management needs.

For more information, please visit our website




Unit 15

Weavers Wharf


DY10 1AA

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Training provider

Primary Goal Limited

Applications for this apprenticeship are being processed by Primary Goal Limited


Donnamarie Janes 02475 267595

  • Comprehensive introductory modules to technical concepts
  • Level 3 Information Communications Technician apprenticeship standard
  • Training for all pathways of your IT career (support technician, network technician, digital communications technician)
  • Specialising in a portfolio of evidence for the Support Technician pathway
  • e-learning training materials
  • Bi-weekly virtual classroom training on all options of the apprenticeships;
  • Access to virtual labs to develop technical competency
  • Monthly work-based coaches visits and competency checks
  • 9 am – 5 pm Support desk for technical support
  • Personal Learning and Thinking Skills and Key Skills development
  • Option for vendor and technical certificates- e.g. CompTIA

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today