Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.


IT and Print are now looking for an IT Apprentice to join the company. The apprentice will be responsible for answering system user queries and fixing faults in a helpdesk environment to ensure the business runs smoothly.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2022

Apprenticeship summary

  • Annual wage

    £10,000.00 - £13,000.00

  • Working week

    TBC upon interview.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    13 Jun 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

You will be required to understand a range of applications and services supported by the Service Desk by making use of any appropriate knowledge and working with colleagues whilst ensuring that calls are logged correctly and accurately by obtaining the correct and relevant details from the user and logging these within the companies ticketing software.

The successful candidate will need to have a willingness to learn and gain experience within an IT environment.

This is a fantastic opportunity to join a company that is already supporting varied businesses across the Midlands and looking to grow significantly over the next 12 months.

This is an opportunity for someone to join the team at the begging of the journey.

We are in the process of re-branding to Serenus-IT.

Main responsibilities: 

  • Diagnose, troubleshoot and resolve ICT problems and faults within the required SLAs.
  • Provide technical support to internal and external customers.
  • Install software for business users when requested.
  • Ensure first line processes are correct and kept up to date.
  • To show a genuine desire to continually improve your technical knowledge and ability through self-study.
  • Handle technical support issues via incident management escalations. 

Requirements and prospects

Desired skills

  • Confident when dealing with client requests
  • Clear and effective communicator
  • Projects a positive, friendly and professional image in person and on the phone
  • Demonstrates a passion for customer service

Personal qualities

  • Desire to study for technical qualifications
  • Reliable and flexible
  • Good team player  

Desired qualifications

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

IT and Print are a Midlands based company, providing IT support and maintenance to small and medium sized businesses in the area.

By building close relationships with their customers and working on a “support when support is needed” basis, IT and Print build strong and reliable customer relationships, making them feel confident and secure in the IT around them.

Being a Small Business themselves, they can appreciate the need for cost effective advice and solutions. IT and Print pride themselves on the fact that they can offer practical help and advice, in a manner that can be understood. This allows customers to make informed decisions and feel comfortable with the service and products they are receiving. 




Coventry Canal Warehouse Unit 16

Leicester Row



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by QA Limited

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2022