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IT First Line Support Analyst Apprentice Cleverbox (UK) Ltd

We have an exciting opportunity for a talented, confident and proactive First Line Support Analyst within our growing creative design agency. Working within our Web Support team, we have an opportunity for a dynamic problem-solver, with dependable skills and a keen eye for detail.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jun 2022

Apprenticeship summary

  • Annual wage


  • Working week

    TBC upon interview.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    15 Jun 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

This is an exciting opportunity to stand out and grow within a trusted and established creative agency.

This role involves a high level of communication as you will be a front-line support representative to our clients.

We require a candidate who will relish the challenge of a fast-paced agency environment and who is able to adapt and grow as our services to the education sector evolve.

Duties and key responsibilities:

  • Providing remote technical support via phone and email to clients within the education sector on website related issues using our dedicated ticketing support software
  • Deliver online CMS demonstrations and provide face to face training to new and existing clients
  • QA testing and website snagging
  • Become efficient in AWS 

Requirements and prospects

Desired skills

  • Experience in providing 1st line IT support or relevant qualification
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Experience in managing and using CMS systems, including the WordPress platform (desirable but not essential)
  • Basic understanding of HTML, CSS Google Analytics would be an advantage
  • Relevant IT experience

Personal qualities

  • Strong interest in web technology 
  • Good team player

Desired qualifications

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

A bit about Cleverbox UK: 

We are a dynamic, close-knit team who are passionate about delivering excellence to our clients, while also cultivating a fun and rewarding work culture. 


Cleverbox (UK) Ltd



London Road



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Training provider


Applications for this apprenticeship are being processed by QA Limited

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jun 2022