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Apprentice Customer Advisor - Service Department Richard Sanders Ltd

This is a fantastic opportunity for someone looking for a customer focused role working for a well-established and reputable Northamptonshire car dealership. Is this what you're looking for? Apply today!

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Closing date: 30 May 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 08:30 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    31 May 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

This role will be based in the Northampton dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.

The key duties will be:

  • Meeting and greeting customers on arrival and dealing with them in a professional manner
  • Booking in car services with customers over the phone and confirming on email/text
  • Contacting customers with service updates and notifying customers if they require works to be done on their vehicles
  • Dealing with customer queries and requests
  • Liaising with the technical team on timeframes for service completions
  • Processing service paperwork on the system
  • General administration duties

Requirements and prospects

Desired skills

  • Excellent communication skills - verbal and written, with a professional telephone manner
  • IT literate

Personal qualities

The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner and very process driven. Mature attitude, flexible and eager to learn.

Desired qualifications

5 GCSEs (or equivalent) including maths and English.

Future prospects

  • Progress in the role and gain exposure to other departments
  • Additional qualifications available

Things to consider

Must be a car driver (due to moving cars).

About the employer

We are Northamptonshire’s largest family-run business based in Kettering and Northampton with Citroen, Renault, Honda, Nissan, Peugeot and Dacia dealerships.


Richard Sanders Ltd


Cliftonville Road



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Training provider


Applications for this apprenticeship are being processed by Starting Off


Jessica Berrill 01536 851190

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English 
  • Professional and personal development workshops
  • IT upskilling

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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