Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Advisor - Service Department Richard Sanders Ltd

This is a fantastic opportunity for someone looking for a customer focused role working for a well-established and reputable Northamptonshire car dealership. Is this what you're looking for? Apply today!

Sign in to apply

Closing date: 30 May 2022

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday to Friday, 08:30 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    31 May 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001820308

  • Positions

    1 available

This role will be based in the Northampton dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.

The key duties will be:

  • Meeting and greeting customers on arrival and dealing with them in a professional manner
  • Booking in car services with customers over the phone and confirming on email/text
  • Contacting customers with service updates and notifying customers if they require works to be done on their vehicles
  • Dealing with customer queries and requests
  • Liaising with the technical team on timeframes for service completions
  • Processing service paperwork on the system
  • General administration duties

Requirements and prospects

Desired skills

  • Excellent communication skills - verbal and written, with a professional telephone manner
  • IT literate

Personal qualities

The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner and very process driven. Mature attitude, flexible and eager to learn.

Desired qualifications

5 GCSEs (or equivalent) including maths and English.

Future prospects

  • Progress in the role and gain exposure to other departments
  • Additional qualifications available

Things to consider

Must be a car driver (due to moving cars).


About the employer

We are Northamptonshire’s largest family-run business based in Kettering and Northampton with Citroen, Renault, Honda, Nissan, Peugeot and Dacia dealerships.

Employer

Richard Sanders Ltd

Address

Cliftonville Road

NORTHAMPTON

NN1 5BU

You must have JavaScript enabled to view a map of the location


Training

Training provider

STARTING OFF (NORTHAMPTON) LIMITED

Applications for this apprenticeship are being processed by Starting Off

Contact

Jessica Berrill 01536 851190 jessica.berrill@startingoff.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English 
  • Professional and personal development workshops
  • IT upskilling

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.